Customer Experience News
Survey: Good customer service drives customer loyalty this holiday season
October 30, 2013
PriceGrabber, a distributed e-commerce platform and shopping site, just released additional results of its Winter Holiday Shopping Survey, revealing that 6…
read nowRetailers should expect more last-minute shoppers this holiday
October 29, 2013
ShopperTrak, a provider of shopper analytics, predicts that four of the 10 busiest shopping days will occur between Dec. 20 and Dec. 24, and advises retailers…
read nowNeiman Marcus recognized by Luxury Institute
October 23, 2013
As part of its first installment of the Luxury Multichannel Engagement Index (LMEI) survey, the New York-based Luxury Institute asked consumers from households…
read nowNRF applauds Congressional attention on patent trolls
October 23, 2013
The National Retail Federation today issued the following statement from Senior Vice President for Government Relations David French on the introduction of a…
read nowSenator Chuck Schumer introduces voluntary 'code of conduct' for retail surveillance
October 23, 2013
U.S. Senator Charles E. Schumer, The Future of Privacy Forum and a group of location analytics companies — including Euclid, iInside, Mexia Interactive…
read nowReport: U.S. becoming a 'switching economy'
October 23, 2013
Despite having more data and insights into consumer desires and preferences, companies in the U.S. have failed to meaningfully improve customer satisfaction…
read nowGuestLogix, NCR sign ten-year agreement
October 22, 2013
GuestLogix Inc., a global provider of onboard retail and payment technology solutions to airlines and the passenger travel industry, announced that it has…
read nowT1Visions to present 'digital store of the future' at RAMP Summit
October 21, 2013
T1Visions, a provider of interactive touchscreen tables and walls, will speak on the future of retail and "the digital store of the future" at the Retail RAMP…
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Under Armour launches 'retail theater' store in China
October 18, 2013
Under Armour has opened its first-ever "experience store" in Shanghai, China, combining elements of theater and promotional venues with those of a retail store.
read nowCVS/pharmacy puts a new spin on the weekly circular
October 17, 2013
CVS/pharmacy today announced the launch of myWeeklyAd, a savings solution that the company said reinvents the American shopping staple — the weekly sales…
read nowTarget tears a page from Apple's design book
October 17, 2013
Apple's store design has become as ubiquitous as the iPhone itself. Best Buy has tapped into Apple's minimalistic, hands-on approach to merchandising and now…
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Study: Self-checkouts causing shopper frustration, abandoned carts
October 15, 2013
Recent research from Tensator found that one out of every three shoppers (out of nearly 400 polled) has walked out of a store without the goods they intended…
read nowTexTrace RFID garment tags on display at Tyco Retail Experience Center
October 15, 2013
TexTrace, providers of technology for the apparel industry, has announced that its brand protection and authentication solutions are featured in the Tyco…
read nowApple turns to Burberry's Ahrendts to revitalize retail stores
October 15, 2013
Apple Inc. has tapped Burberry Group PLC Chief Executive Angela Ahrendts to lead the brand's retail efforts and oversee the "strategic direction, expansion and…
read nowMacy's may break tradition and open doors on Thanksgiving
October 14, 2013
For the first time in Macy's 155-year history, certain store locations will open for business at 8 p.m. on Thanksgiving, according to a report in the Chicago…
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Path to Purchase Institute gives top honor to Wii U interactive display
October 14, 2013
The Path to Purchase Institute announced the winners in the 2013 Design of the Times Awards competition Oct. 9 during the Shopper Marketing Expo in Chicago.
read nowComark to intro new monument kiosk during NRF show
October 14, 2013
Comark has announced that it will feature a new outdoor monument kiosk at the NRF Big Show on Jan. 13–14 in New York.
read nowSaks to introduce The Fifth Man concept shop
October 11, 2013
Chicago's flagship Saks Fifth Avenue store will offer men a "new lifestyle shopping experience all under one roof," said Tom Ott, senior vice president for…
read nowBreadcrumb launches new customer relationship features
October 10, 2013
Breadcrumb, owned by Groupon, has released several updates to its free point-of-sale app that help local merchants build deeper relationships with their…
read nowTaiwan GNCs get healthy dose of digital signage
October 9, 2013
Health-and-nutrition retail chain GNC has adopted digital signage solutions in its Taiwan stores and has continually built digital signage-equipped stores all…
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