Customer Experience News
Staples goes omnichannel with new prototype stores
June 20, 2013
The office supply chain Staples today announced the launch of its omnichannel prototype stores that feature endless-aisle kiosks and consultation areas for…
read nowSurvey highlights consequences of mobile shopping mishaps
June 20, 2013
Survey results released today by Skava, a provider of mobile, tablet and in-store technologies to Internet retailers, identify customer pain points in relation…
read nowDigital imaging scanner released by Datalogic
June 20, 2013
Datalogic, providers of retail checkout scanning technology, has announced the availability of the Magellan 9800i scanner-scale, a fully digital, multiplane…
read nowExperian launches site analytics to track consumer behavior
June 19, 2013
Experian FootFall, a provider of visitor analytics, announced the launch of its Site Analytics software which provides retailers with the tools to obtain a…
read nowSmartphones, kiosks central to talks of retail's future
June 19, 2013
Retail's latest trends were discussed this week at the Bloomberg Next Big Thing Summit in Half Moon Bay, Calif., and smartphones and kiosks were the talk of…
read nowRite Aid to roll out in-store 3D Rewards Center kiosk
June 14, 2013
Shoppers at Rite Aid stores in New York and Los Angeles will get a dose of glasses-free, holographic 3D videos and images, thanks to the pharmacy chain's…
read nowUK chocolatier Thorntons pilots in-store kiosks
June 14, 2013
The U.K.-based confectionery retailer Thorntons is testing a new in-store kiosk that allows shoppers to buy from its extended online product range using One…
read nowMicrosoft attempts to boost sales with Best Buy mini-stores
June 14, 2013
Microsoft has announced that it will open 500 mini-stores within existing Best Buy locations in the U.S., selling Windows-based tablets, computers and other…
read nowSony, Sprint executives to talk showrooming at August retail summit
June 13, 2013
LOUISVILLE, KY — Executives from Sony and Sprint will present strategies for turning showrooming into a blessing rather than a curse in an afternoon session at…
read nowTimeTrade amps up retail solutions with kiosks, digital signage
June 6, 2013
TimeTrade, providers of online appointment scheduling technology for businesses, has announced upgrades to its TimeTrade Retail solution that it says will…
read nowIntel leading webinar on digital touch points in retail
June 6, 2013
DigitalSignageToday.com and Intel Corp. are hosting a live webinar, "Content Management Strategies for Digital Touch Points in Retail," at 2 p.m. eastern on…
read nowNew study reveals a growing appetite for self-service among consumers
June 5, 2013
Personalized automation may be the ticket to winning the wallets of global consumers, according to the Cisco Customer Experience Report released today.
read nowNational Retail Federation launches new website, jobs board
June 5, 2013
The National Retail Federation today announced the launch of its content-driven website, thisisretail.org, as well as Retail Jobs powered by NRF, a recruiting…
read nowSteve Madden turns to MICROS to boost e-commerce presence
June 5, 2013
Information technology provider MICROS Systems has announced a partnership with footwear and accessories retailer Steve Madden to reinvigorate its e-commerce…
read nowStudy finds delivery, return options key for online shoppers
June 3, 2013
Results from a new study by comScore and UPS reveal that consumers want more choices when it comes to shopping online. The UPS Pulse of the Online Shopper: A…
read nowAustralian digital signage co intros Virtual Wardrobe to fight showrooming
May 29, 2013
Brisbane, Australia-based digital signage integrator Prendi has created a new product that it says brings the online experience that customers love so much…
read nowChanges to Microsoft's pre-owned games market could hurt retailers
May 28, 2013
According to mcvuk.com, with the upcoming launch of its new Xbox One game system, Microsoft plans to take ownership of the pre-owned game market in a way that…
read nowWalmart to add automatic shopping lists to its mobile app
May 28, 2013
Walmart is building out the features of its mobile app, according to news from last week's CTIA Wireless event in Las Vegas. Techhive.com reported that Walmart…
read nowHigh-low pricing method gets slammed in court ruling
May 24, 2013
Following a recent ruling in California's 9th Circuit Court of Appeals, retailers following a high-low pricing method (think JC Penney, Kohl's) could be in…
read nowCarrefour Group implements location analytics
May 23, 2013
Technology provider Esri and its partner company Galigeo announced the implementation of an enterprise-wide marketing solution for the Carrefour Group, a…
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