Disney Institute to keynote Retail Customer Experience Executive Summit

April 27, 2010

Disney Institute has been named the principal keynote for the inaugural Retail Customer Experience Executive Summit, August 1-3 in Chicago.Speakers from the…

Selling the seductiveness of luxury in-store

Why the in-store experience is crucial for creating loyalty to artisanal products.

Best Retail in Romania...Hard Rock?

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Great brands don't just deliver a great experience. They deliver a great experience everywhere!

Going "Beyond" Customer's Expectations

by Annamaria Turano — Executive Director, MCAworks

On New York's east side, there’s a store with exceptional customer service.  It's not on Madison Avenue. It's not on 5th Avenue. It starts with a “B” but it’s…

10 Reasons Your Retail Competitors Have More Business Than You

by Bob Phibbs — CEO, The Retail Doctor

If I hear one thing over and over from small business owners its, "I just need more customers." Heard it before 9/11, heard it after, heard it during the…

April Quote

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Are the experience you offer customers and the stories they share about you the same?

Making Retail Work: What To Say Before They Go Out The Door

by Bob Phibbs — CEO, The Retail Doctor

Giving thought to what employees should say as customers leave is something most of us never consider when trying to build sales. I'm reminded of my first…

Four areas for improvement in retail online marketing

From social networking to grass-roots PR, here are simple ways to get more results from your online efforts.

What does the iPad mean for retail self-service?

Software providers are already developing employee training and customer service apps for the new Apple device.

Loyalty programs: what works, what doesn't

Perhaps not surprisingly, the least costly methods of building and maintaining loyalty are often the least effective.

Just for you... here's the one word that matters

by Susie Pecuch — Client Contact, The Customer Experience Architects

Amidst the many fancy and impressive business theories, advice and strategies for retail success, there is actually only one word that really matters.

Study: Women buying more online in response to poor customer service

April 4, 2010

A recent survey by VibrantNation.com, an online community for women over 50, reveals that Baby Boomer women are shifting their clothing purchases online…

Overcoming the sameness of retail

These four practical tips can help retailers rediscover their brands, and stand out from the competition.

The Art of Saying "No"

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Whose Brand Is It Anyway? How To Stifle A Business: Us Versus Them

by Bob Phibbs — CEO, The Retail Doctor

One of my first clients was a Best Western hotel nearly twenty years ago and I’m going to share with you about them to illustrate a common challenge to…

Retail Customer Experience: Change or Die

by Bob Phibbs — CEO, The Retail Doctor

To compete in 2010 you've got to ask the hard questions and then find the answers. Generations of Americans have owned their own jewelry store and generations…

Ten retail IT predictions for 2010

At the heart of the coming year is a focus on the "new shopper."

New Orleans - The Ultimate Customer Experience?

by William Cusick — President, Customerspectives

I just got back from three days on a business junket of sorts in the Big Easy. I've been to NOLA a few times and the after-effect is always the same: I need…

Viewpoints, ForeSee partner for online customer satisfaction measurement

February 16, 2010

ForeSee Results and Viewpoints Network have announced they will be joining forces to provide Viewpoints.com and Viewpoints Technology Platform (VTP) clients…

Study: Consumers desire better 'touch and feel' shopping experience

February 16, 2010

Three out of four consumers still want to visit a physical retail store when buying a communications product or service, but they are not very satisfied with…