Leveraging loyalty

November 2, 2008

Key ways you can use data to create an unforgettable experience

Research: Poor customer service will cause 62% of Europeans to change provider

October 29, 2008

A study commissioned by DHL Express, the world's leading international express company, has revealed that the average European consumer spends more than two…

Baby food giant enhances multichannel CRM

October 28, 2008

CHICAGO — Sword ciboodle, provider of customer-oriented business software and services, announced that it is working with U.K. baby food giant Nutricia Ltd. to…

Four out of 10 shoppers influenced by social media

October 28, 2008

SEATTLE — Four out of 10 consumers have made a purchase based on advertising they saw on a social media site, and 76 percent welcome advertising on social…

Balancing the needs of customers, investors

Rigorous inventory control can keep both parties satisfied.

Retailers get hands-on with new tech

Attendance at KioskCom, The Digital Signage Show up from fall.

Do customers want to haggle?

Is the "garage sale interaction" appealing to today's shopper?

Billpay tech coming to checkout lanes

October 16, 2008

BROOKFIELD, Wis. — Fiserv Inc., a leading provider of information technology services to the financial industry, announced it has partnered with PayScan…

NCR to resell Experticity assisted selling solution

October 14, 2008

DAYTON, Ohio — NCR Corp. announced that it has signed a global reseller agreement with Experticity, the pioneer of live on-screen expert sales and customer…

NRF, Retail Customer Experience announce pavilion partnership

October 14, 2008

LOUISVILLE, Ky. — NetWorld Alliance, publisher of Retail Customer Experience magazine and RetailCustomerExperience.com, and the National Retail Federation…

IBM publishes report on customer shopping preferences

October 9, 2008

WEST LAFAYETTE, Ind. — IBM announced the findings of a survey of nearly 4,300 U.S. and U.K. consumers that revealed insights into consumer behaviors…

KioskCom Europe: Lines blur between digital signs, kiosks

Integrated touchscreens, networked signage hint at convergence.

Men's 'shopping shrines' court lifestyle dollars

October 1, 2008

Forbes: While women are cutting back on discretionary purchases, men are still buying. According to the NPD Group, a retail market research firm, sales in…

Target upgrades info delivery with KANA

October 1, 2008

MENLO PARK, Calif. — KANA Software Inc., provider of multichannel customer-service technology, has closed a seven-figure transaction with leading retailer…

Tapping the wisdom of crowds

Crowdsourcing gives retailers a way to learn customer needs, wants.

Online retailers wrestle with shipping discounts

September 24, 2008

Advertising Age: Retailers counting on online shopping to buoy sales in a tight economy are wrestling with a big problem: free shipping. In the coming…

Opinion: Most loyalty programs use the wrong incentives

September 22, 2008

Wall Street Journal: The biggest problem with loyalty programs, according to two professors of management science, is that most retailers adopt a…

Best Buy opens first Mobile store in Canada

September 17, 2008

(Canada) MarketNews: The store concept is focused on selling mobile phones, contracts and accessories, but there are a few differentiating factors that will…

Microsoft 'gurus' will help customer choose Vista at retail

September 10, 2008

Yahoo!: As part of its $300 million marketing campaign to promote Windows Vista, the company is planning to deploy customer service reps into major retailers…

Sprint takes aim at history of tepid customer service

September 8, 2008

ZDNet: Sprint, which has a shaky customer service record, wants to improve its standing with subscribers by using its reps to deliver personalized tips.