Customer Service News & Media
Staples improves the experience for online shoppers
November 19, 2007
With its online channel a critical part of its growth strategy, Staples needed a commerce platform that would support and fuel its online business growth …
read nowBMW delivers high-performance customer care
November 19, 2007
Upon conducting a systematic review of its IT infrastructure, BMW Group Canada needed to find a business communications platform that would support aggressive…
read nowPep Boys revs up customer service
September 30, 2007
The automotive parts and accessories retailer required an integrated retail environment to be more responsive to customer needs.
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