E-commerce News
Omnichannel shopping grabbing traction among consumers
September 30, 2019
More consumers are using an omnichannel approach when shopping, which is blurring the lines between the two experiences, according to JRNI research.
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Consumers won't be very patient on Black Friday, claims research
September 27, 2019
Retailers should strive hard to meet e-commerce consumer expectations this holiday season as shoppers will be quick to ditch brands if performance doesn't meet…
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Personalization a key retail focus, reveals study
September 27, 2019
Retailers are doubling down on personalization within e-commerce when it comes to the customer experience as nearly all retail leaders view it as a must for…
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Marshalls goes online, boasts Tinder-like shopping feature
September 27, 2019
Discount retailer, Marshalls, finally has an e-commerce site and said it has added more high-quality inventory and brand name designers to the online inventory.
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When it comes to gift returning, Gen Z is the leader
September 23, 2019
A whopping 77% of consumers expect to return at least one gift this holiday season and Gen Z shoppers will be leading the pack.
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Sephora, Nordstrom are tops in retail personalization
September 20, 2019
Retailers Sephora and Nordstrom landed in the first and second spots, respectively, on Sailthru's third annual Retail Personalization Index that polled 1,50…
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Online grocer Farmstead expanding into Carolinas
September 20, 2019
Online grocer, Farmstead, is expanding into the Carolinas as part of a partnership with Southeast grocery company, Alex Lee, which is the parent company of…
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Shoppers loving the gift card these days
September 19, 2019
There is a consistent 10% year-over-year growth in gift card sales and online-bought cards (in retail and restaurants) are reflecting a 6% increase in check…
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Ashley HomeStore licensee taps Qualtrics to boost customer experience
September 6, 2019
Broad River Retail, the biggest independent owner and operated Ashley HomeStore licensee in the U.S., is using Qualtrics CustomerXM to boost the customer…
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Report: Most retailers not too sure who's browsing around
September 4, 2019
More than half, 64%, of retailers can't identify the majority of website visitors and 57% aren't collecting offline customer relationship management data…
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Target, Disney team up to deliver magical customer experience
August 29, 2019
Target and Disney are partnering to bring "shop-in-shop" Disney experiences to 25 Target stores come October. The Disney experience will also be available to…
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What consumers want: fast help, flexible delivery
August 26, 2019
The two top things wanted by today's retail consumer are easy and fast online "chat" help and flexible delivery options, specifically in-store pickup and…
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Beauty e-tailer taps Contentsquare to advance e-commerce functions
August 26, 2019
Feelunique, an online-only beauty retailer, is partnering with digital experience analytics platform, Contentsquare, in a quest to enhance the customer…
read nowAmazon expands AmazonFresh to Houston, Minneapolis, Phoenix
August 23, 2019
Amazon Prime members in Houston, Minneapolis and Phoenix now can shop for fresh grocery items via AmazonFresh which features free one- or two-hour delivery.
read nowThe physical retail experience is king with jewelry buyers
August 22, 2019
When it comes to buying a bauble, a good majority of consumers trek to a brick-and-mortar jewelry store, according to a Citi Retail Services study.
read nowRetailers feeling pretty good
August 21, 2019
A Yieldify report expects the retail segment to enjoy a 28% spike in revenue growth this holiday season compared to last year's revenue.
read nowCVS expands membership program
August 21, 2019
Drugstore powerhouse, CVS, is expanding its CarePass membership nationwide.
read nowAmazon Treasure Truck expands route to three more cities
August 21, 2019
Amazon's Treasure Truck, which offers daily unique sale items and experiential customer-focused events, is now on the road in Charlotte, North Carolina, as…
read nowLL Bean deploys Aptos customer engagement technology
August 19, 2019
Omnichannel retailer L.L. Bean is deploying a suite of Aptos Inc. solutions to enhance its point of sales, improve enterprise order management and drive…
read nowMost retailers worry about Amazon pricing threat
August 14, 2019
Nearly three-quarters of retailers are worried they're going to be outpriced by Amazon, with 41% of those "very concerned."
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