E-commerce News
Self-service, online options driving customers to avoid salespeople
January 11, 2012
It's no big shock that many shoppers don't like to be continually asked if they need assistance from store associates, but an article in today's NY Times…
read nowBuySAFE, MarketLive partner to provide better service for online retailers
January 4, 2012
BuySAFE, a provider of conversion and customer satisfaction programs for ecommerce merchants, and MarketLive, a provider of eCommerce software and solutions…
read nowOnline retailers must provide better service
January 3, 2012
Although Cyber Monday 2011 set a record for the most online retail spending in a single day, and the weekend before Christmas was the second heaviest weekend…
read nowSurvey announces 10 worst online retailers
January 2, 2012
Is it brand perception or actual high-quality service that gives online retailers their reputations? That's a question that 24/7 Wall St. set out to find by…
read nowIf only Ocean Marketing had been versed in bilateral customer service
December 29, 2011
The Ocean Marketing public relations nightmare that played out in the blogosphere last week never had to happen. Providing good customer service is retail 101…
read nowBook store owner starts petition against Amazon
December 27, 2011
A small shop owner is standing up against Amazon.com and its recent promotion urging customers shopping in brick-and-mortar stores to use its price-check app.
read nowUK report defines retail's male 'hunter-gatherer'
December 26, 2011
A new type of male shoppper has emergerd, according to MyWardrobe.com, a U.K. online designer-led boutique.
read nowFacebook may be overrated
December 26, 2011
Retailers are still waiting for Facebook to payoff, and they may be waiting a long time, according to a story recently published on GulfNews.com.
read nowLuxury watch retailer launches MICROS-designed website
December 14, 2011
Tourneau, a luxury watch retailer with 38 stores throughout the country, has launched its website, Tourneau.com, using MICROS-Retail Open Commerce Platform.
read nowRichRelevance acquires Searchandise Commerce
December 12, 2011
RichRelevance has acquired Searchandise Commerce, a retail search media company. The acquisition expands RichRelevance’s monetization and Shopping Media…
read nowSenator: Amazon is attacking small businesses
December 11, 2011
Retailers are not happy about Amazon's recent promotion giving customers up to $5 off purchases when they use the company's app to compare in-store prices with…
read nowFinish Line launches new gift card program
December 6, 2011
Transaction Wireless, a provider of digital gift card solutions, as teamed with Finish Line, a retailer of athletic shoes, apparel and accessories, to power…
read nowAmazon's Price Check helping customers or helping itself to customers?
December 6, 2011
Amazon is touting its Price Check app as a service to customers, while others see it as an attack on brick-and-mortar retailers.
read nowAmazon tax deals may be unconstitutional
December 5, 2011
Amazon.com Inc. may be violating a U.S. Constitution commerce clause, according to legal experts. The Seattle-based company has deals in place with South…
read nowSears.com reverses up-sell policy
December 5, 2011
After Consumer Advocate Edgar Dworksy questioned Sears.com's policy of automatically adding service contracts to appliance orders online, the company said it…
read nowIs online shopping declining?
November 29, 2011
New research is showing that online shopping has nearly reached its peak. Shop Direct Group's sister company, Transactis, measured online shopping activity…
read nowEBay, PayPal predict the coming of "couch commerce" this Thanksgiving
November 21, 2011
It’s not just m-commerce, it's "couch commerce." And if eBay is right, couch commerce is going to be a big part of this year's holiday retail season.
read nowEBay acquires Hunch.com
November 21, 2011
EBay has acquired Hunch, an online platform launched in 2009, that delivers customized recommendations to its users based on their individual tastes.
read nowSurvey names top 10 retailers for customer service
November 20, 2011
Whether it's an unbeatable return policy, a helpful sales associate or 24-hour shopping convenience, holiday shoppers define customer service in a variety of…
read nowNRF: Eight in 10 customers plan to give gift cards this year
November 20, 2011
Thanks to e-gifting, instant delivery through Facebook, personalized video and even mobile options, gift cards have become unique gift ideas in their own…
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