Three emerging gift card trends driving popularity and revenue

As gift cards increasingly become part of the operational strategy, here are three trends emerging in the gift card market that will shape the path forward.

Presented by RetailCustomerExperience.com

Microsoft’s formula for the best e-commerce customer experience

In an era where online shopping is a commodity and brands are drowning in the sea of sameness, customer experience is the last true differentiator for…

Presented by Zoovu

The value of loyalty programs for grocery stores

A loyalty program has a positive impact by increasing customer frequency, improving customer retention, growing the average basket, and ensuring profitability.

Presented by RetailCustomerExperience.com

A Retailer’s Guide to CX Optimization

Discover how successful retailers are improving CX, and come away with a clear understanding of the strategies they have for creating personalized and…

Presented by NICE

Brick, Click, & Beyond: Dissecting Retail’s Hurdles and Designing the Ultimate CX Blueprint

Winning in today’s rapidly evolving retail landscape requires an urgent understanding of critical challenges in both brick-and-mortar and online sectors and…

Presented by NICE

Unleash Imagination: Guiding Customers to Discover Inspiring LEGO Sets on Every Retail Partner Channel

LEGO® has embarked on a journey to develop a scalable solution that will revolutionize the way you find and choose LEGO® sets, ensuring an unparalleled…

Presented by Zoovu

Trek boosts online conversions by 200% with new product discovery experience

Trek Bicycle uses Zoovu to increase purchase confidence and drive sales. A new AI-driven question-and-answer flow in Trek's product discovery experience…

Presented by Zoovu

Maximize Channel Partner Revenue

Take merchandising to the next level. By syndicating Product Discovery Experiences, you'll guarantee a consistent representation of your products everywhere…

Presented by Zoovu

The Ultimate Choice of Self-service POS System for High-speed Rail Companies

In the post-COVID-19 era, high-speed rail companies install self-service POS systems to avoid human contact and prevent the spread of the virus. PST650 is the…

Rethinking the Returns Process in Retail

Offering shoppers a streamlined returns experience is more than a good idea—it’s an essential part of doing business, and the retailers who fail to deliver in…

Presented by RetailCustomerExperience.com

Blending the Best of Both Worlds: Humanizing Customer Service with the Power of AI

Many customers still prefer to talk to a real person for their customer service needs, even when using online chat systems. With today’s continuing employee…

Adopting a 'Zero Trust' Approach to Retail Data Security

Business systems have more ways of being attacked than ever. It’s critical to have a strategy that treats any access as potentially hostile.

Coaching Remote Customer Service Teams

With remote work likely to be a fixture of customer service teams going forward, effective coaching is key to ensure the team is performing at the highest…

Human Expertise Gives Booster Shot to CSAT

Allsec's Retail Customer Support expertise coupled with trained human agents provides a booster shot to a leading online pharmacy's Net Promoter Scores. Get…

Filtering Out the Forbidden—Content Moderation

Learn how Allsec's analytics-based reporting simplified content moderation, increased sales, and boosted user-generated content uploads by 17% for a leading…

Local Control. Nationwide Growth—AP/AR Management

Learn how Allsec’s digital retail solutions made managing 870 stores, spread across the United States, a cakewalk for a leading Auto-parts retailer.

Winning in Millions—Account Recievables Services

Learn how Allsec's digital retail solutions saved $3M for one of the world’s largest e-commerce empires while reducing AR by 15% month-on-month without…

The Connected Customer: Digital Interaction & Service Innovation

Leaders in digital customer experience have moved way beyond easy returns and discount codes. Instead, they’re offering custom consultations for clothing and…

Redefining the Customer Experience in the New Retail World

Customer expectations in the new health- and safety-conscious retail world have changed. Meeting those expectations requires the right technology.

Gift Cards to Drive the 2020 Holiday Shopping Season

The ongoing impact of COVID-19 will likely drive a major change in our gift-giving choices this year.

Presented by RetailCustomerExperience.com