Retail's biggest blind spot

by Gideon Pridor — Chief Marketing Officer, Workvivo

To close the culture gap this holiday season, retailers should communicate early and often, and begin engagement before peak season starts. Recognize daily…

Bridging the gap between the shop floor and head office

by Gaelle Devins — Chief Customer Officer / Author, Breitling (Chief Customer Officer), Flow Leadership (Author)

Store staff and head office all too often operate in very different worlds. And when the link between them weakens frustration and misunderstanding arise.

The strategic embrace: Blending automation and AI power with the human touch to drive customer relationships

by Jeanne Duca — Chief Marketing Officer, BCN

Retailers face a tricky balancing act: using technology to make life easier for customers while keeping the human connection that builds loyalty and trust.

The secret to winning retail CX: Invest in your employees

by Rebecca Becker — Vice President, Retail Experience Solutions, Forsta

Competition in retail is fiercer than ever, and adopting a comprehensive approach to employee experience is no longer optional — it's necessary. Adopting new…

A better retail customer experience starts with a better employee experience

by Assad Lazarus — Chief Commercial Officer, Purchasing Power

By addressing team members’ core concerns retailers can lay the groundwork for an in-store experience that keeps customers returning.

Using AI to draw Gen Y, Gen Z talent into the retail workforce

by Yaron Benjamin — CEO, Aionic Digital

Embracing AI is not just about keeping up with technology; it's about realizing its potential to bring fresh ideas and energy that drive the company forward.

Happy store associates key to unlocking outstanding customer experience

by Robby Dewling — Director, Product Management, Manhattan Associates

A fundamental (and often overlooked) element of delivering top customer experience lies squarely with store associates. The more engaged store associates are…

Navigating the shifting landscape of consumer spending habits

by Paul Maguire — Head of Retail/CPG Delivery at Endava, Endava

Retailers need to foster a customer-centric culture by investing in employee training, development, and recognition. Engaged and empowered employees are more…

What to consider for a successful holiday hiring season

by Mark Smith — Senior Vice President of Digital Experience, CSG

The seasonal rush presents a chance to deliver a robust experience and better retain employees. To achieve this organizations must acknowledge the challenges…

Redefining retail: How workforce management can improve the store experience

by Gary Stonell — SVP of sales and operations, Opterus

When retailers improve the store experience through workforce and task management, they can adequately train all employees, from associates to managers.

New demands of chief merchant role require new tools to excel

by Kristin Howell — Global Vice President, Retail Marketing & Merchandising, SAP

When it comes to the chief merchant role there have been big changes across the retail landscape. The list includes skills, tools and expertise required to…

Why customer service needs to embrace new working models

by Roger Beadle — CEO, Limitless

Reasons why retailers should be embracing Gig Customer for Service, a flexible-by-design-model that utilizes gig workers across the world.

What retail hiring managers should ask when hiring for the holidays

by Barry Rosen — CEO, Interaction Associates

One of the most critical elements of retail customer experience is the direct interaction customers have with retail associates. That makes hiring a critical…

Retail workers are in the driver's seat so that requires hyper-flexible hiring practices

by Aakash Kumar — CEO and Founder, Shiftsmart

It’s a long road ahead for retailers in this tight labor market, but there are actionable strategies to help make it a smoother ride for employers and workers.

How digital kiosks are helping to relieve US labor shortage

Businesses, especially retail, are turning to kiosks to attract customers, rely less on employees during a nationwide labor shortage, and hopefully return…

How employee ambassadorship creates customer advocacy

by Michael Lowenstein — Senior Director, Employee Experience, InMoment

Employee and store associate engagement is as important as customer engagement. Learn why.

How to: Empowering product experts to dazzle online shoppers

by Joseph Noonan — CEO, Vee24

Joseph Noonan, CEO of Vee24, shares insight on how to give customer service experts the tools and training needed to provide unbeatable customer service which…

5 seasonal hiring tips for 2021 based on 2020 lessons

by Jane Sloan

Jane Sloan, manager, customer success at CareerBuilder, explains why when it comes to seasonal hiring strategies retailers should plan for resilience. The…

Frontline retail preparedness will go a long way in 2021

by JD Dillon — Chief Learning Architect, Axonify

JD Dillon, chief learning architect, atAxonify, explains why retailers need to make sure the frontline workforce is equipped with the right mix of tools and…

A grocer’s mobility guide in the age of social distancing

by Dipesh Hinduja — Director, Mobile Solution Architecture, Stratix Corp

Dipesh Hinduja, mobile solutions architect at Stratix, explains how COVID-19 has ushered ina new normal for the grocery sector and that one thing is certain…