Staffing and Training Blogs
You have got to hit the customer
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
No, not literally! Although while hitting customers would obviously be bad for business, it would give you a chance to build a relationship with Bubba the Bail…
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You can't sell a Rolex like a Ram Truck
by Bob Phibbs — CEO, The Retail Doctor
More and more brands are opening their own retail outlets in an effort to make their brand stand out. But more importantly to control their image.
read nowThumping the sales slump
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
Just about any store or person hits a sales slump sometime in the year. Some slumps last a day, some last a couple days, and some last an excruciating amount…
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Are your store operations preventing sales?
Have you ever had someone ask you the reason behind one of your policies or procedures, such as not accepting any deliveries on Tuesdays? Or, maybe you've had…
read nowThe Retail Defense Team: Protecting stores from customers in a mall near you
Lease Line Deputies. Perhaps you've seen them. Perhaps you've had one working in your store. They're found in most retail malls, standing in front of their…
read nowWowing Customers Doesnt Come With A Groupon
by Bob Phibbs — CEO, The Retail Doctor
I was reading a blog about using Groupon for a restaurant and a posted comment stood out, "... the key is adding value, so that when they use their Groupon at…
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Ideas to retain service quality in a growing company
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
Small companies often deliver a higher-quality customer experience than larger companies. But as small companies grow, it becomes more difficult to stay close…
read nowIs it okay to have favorites among your employees?
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
We all have employees who make our life a little easier. They take on tasks without being asked and can always be counted on to get things done.
read nowPolitics, religion and sex
I admit it right here in the first paragraph. I am not really going to talk about sex. Too easy, a lob shot. So in this year of presidential hopefuls popping…
read nowIf nobody complains, is everything okay?
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
Heck no!
read nowFour initiatives to improve long-term results
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
Here are four initiatives to focus on right now for a positive impact on your long-term business results. I've written about these before, but I also keep…
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5 Questions Companies Must Tackle To Attract & Retain Customers (Part 1)
by Jeanne Bliss — Founder, CustomerBliss
The best leaders in my life asked more questions than they gave answers. Too often we jump to prescribing. We feel we know what customers want. We believe we…
read nowWhy should anyone work for you?
The nightmare of finding people to work on the selling floor continues. It seems like it's been a problem forever. But the last 25 to 30 years it's been…
read nowHow big do you have to be, to not care how your customers are being treated?
I've been wondering lately how big you actually have to be to stop caring about how you treat your customers.
read nowHow to sell luxury products without discounting
by Bob Phibbs — CEO, The Retail Doctor
Do you have a luxury product to sell? I'm not talking a good or better version of something you could find at some dollar store. I'm talking the best.Selling…
read nowWhat great looks like
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
Over the last few weeks I've had the opportunity to work with some great retailers. Of course I'm biased, but I also see the very things that make them great.
read nowDaniel Pink's Drive & The Surprising Truth About Retail
by Bob Phibbs — CEO, The Retail Doctor
I finally picked up a copy of Daniel Pink's Drive: The Surprising Truth About What Motivates Us due to all the press and read it cover to cover.
read nowSimplicity as a competitive advantage
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
Simplicity is a competitive advantage. Most people overcomplicate things, and when they do they lose their effectiveness. Here are some examples I've seen and…
read nowBuilding a company of respect
by Jeanne Bliss — Founder, CustomerBliss
The Headsets.com experience is defined by the attitude of the customer service rep you reach when you call, and how you feel when you hang up the phone from…
read nowRetail At Risk From Technology
by Bob Phibbs — CEO, The Retail Doctor
We need to address the real concerns facing retail instead of looking to technology for a quick fix. This Manifesto can spur you to change the way your retail…
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