The psychology of shopping in stores

by Audwin Cash — SVP, Atrius Enterprise Solutions

Audwin Cash, SVP, Enterprise Solutions, Atrius, Acuity Brands, offers insight on four psychological reasons consumers prefer the store experience and how…

Navigating the new retail experience: Operating at scale

by Chris Hogue — Head of Strategy and Product, LiveArea

Chris Hogue, head of strategy and product at LiveArea, explains that as customer experience expectations have leapt forward nearly four years in the past three…

A retailers guide: Dos and don’ts of opening up

Nancy Liberman, vice president of marketing for JRNI, shares what retailers need to do, and what they should not do, as they begin opening and getting back to…

To boost the customer experience increase departmental collaboration

by Joe Schultz — Vice President of Sales, Harbor Industries

Joe Schultz, vice president of sales at Harbor Retail, explains why to be successful retailers need to build a sense of collaboration and camaraderie and…

Selling behind a mask: Connecting while social distancing

by Liz Cichowski — President, Learning Means Business, Inc.

Liz Cichowski, a senior instructional designer, retail industry expert, at Learning Means Business Inc., offers up tips for helping retail associates engage…

The 7 Rs of resiliency programs

by Doug Reifschneider — Vice President of Marketing, Pita Pit USA

Doug Reifschneider, a CMO with Chief Outsiders, shares a 7 Rs of Resiliency Programs, which is a checklist that can help frame and direct retailer efforts in…

How Gen Z employees will impact the future of engagement

by Charles Cornwell — General Manager, Employee Experience, SMG

Charles Cornwell, general manager, employee experience at SMG, shares tips on how to keep the Gen Z workforce engaged in their job which will drive financial…

Tackling the retail customer service shortfall

by Jaime Scott — CEO, EvaluAgent

Jaime Scott, CEO and co-founder of EvaluAgent, offers insight on why it's crucial retailers ensure that store associates are happy, engaged and delivering…

Thinking strategically about effective internal communication in retail banking

by Janet Hawkins — CEO & Founder, Opterus Inc

Janet Hawkins, president and CEO at Opterus, explains why retail banks need to continue ensure bank associates have the necessary tools that allow them to…

4 tips to keep retail employees engaged and motivated

Debbie Shotwell, chief people officer at Saba Software, says retailers can engage employees by implementing strategies, processes, and technology that open up…

The argument against short-term retail associate training workshops

Lindsey Daviso, product communications manager at Docebo, offers insight on why providing customizable, on-demand training allows retail associates to choose…

6 ways AI is driving retail employee productivity, engagement

Tom Besselman, vice president of retail solutions at CompuCom, offers up a detailed look at how AI is being used to make retail employees better and the…

Building customer loyalty starts with greater workforce visibility

Amanda Nichols, senior manager, retail and hospitality practice group, Kronos, writes that by streamlining store execution retailers can drive higher employee…

How to deliver a customer experience that is second to none

Jim Perry, director, performance management practice at Infor, provides insight on a customer-centric company culture and why it requires a work environment…

4 tips for training associates on a POS solution

Saleem Khatri, Lavu CEO, offers up four tips for teaching staff how to use a point-of-sale system and get them on the right track from the very start.

Using push-to-talk technology to boost the customer experience

Jesse Robbins, CEO of Orion Labs, offers up insight on why push-to-talk devices and mobile communication are key to improving the customer experience. And…

Coming down from a service high

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell explains why coming down from a service high is an opportunity for celebration, affirmation, consolation, and education. Each is a building block for…

How to empower your team to transform the customer experience

Author Adam Fridman,founder/president, ProHabits.com, explains how employee engagement provides many benefits but the most vital for retailers is its capacity…

Black Friday: 4 ways retailers can prepare

Steve Davidson, vice president, Warranty Products, offers up tips to help prepare for Black Friday as it arrives.

The retail workforce in the age of Amazon Go

Adam Silverman, Theatro senior vice president, marketing, explains how Amazon Go is changing the role of the retail associate in the name of customer…