Labor Forecasting 2.0: Predicting Future Demand and Staffing for Efficient Growth with AI

Labor is your most significant controllable cost—but leveraging labor as a growth driver is more complex than ever. Enter labor forecasting 2.0: an AI-driven…

Presented by Deputy Corporation

5 secrets from top QSRs to increase Gen Z retention

You’ve heard it a million times: Gen Z is different. How can you improve engagement and retention among Gen Z employees? We took key learnings from studying…

Presented by RetailCustomerExperience.com

Mastering Retail: Optimize Your Customer Experience Year-Round

Operational excellence is a must-have for great customer experience 365 days a year. Our expert panel details the process from recruiting to hiring to…

Blending the Best of Both Worlds: Humanizing Customer Service with the Power of AI

Many customers still prefer to talk to a real person for their customer service needs, even when using online chat systems. With today’s continuing employee…

How retailers can meet high-scale demands with exceptional customer experience

By leveraging an outsourcing partner's experience, global presence, technological innovation, retail businesses can anticipate and scale fast, reduce attrition…

Presented by RetailCustomerExperience.com

Discover Best Practices to Improve CX Outcomes

This session shares the latest research on best practices to help leaders coach teams and optimize processes and technology to empower agents and improve…

Presented by RetailCustomerExperience.com

Prevent the Spread of COVID-19 in the Supply Chain

Even a moderate supply chain disruption can have a serious impact on a company’s future. An autonomous screening process can help minimize the risk.

Coaching Remote Customer Service Teams

With remote work likely to be a fixture of customer service teams going forward, effective coaching is key to ensure the team is performing at the highest…

Webinar: Case Study: Control Labor Costs with Latest Cloud Technology

How can store managers proactively hit their sales per labor hour targets if they don’t have immediate access to timely and accurate workforce information?

Webinar - Cash in on Hiring Tax Credits: How to get $1,200 back for 1 out of every 5 new hires

Tuesday, April 8, 2014 Tax deadlines got you down? This tax season (or September), start getting money back instead of giving it all away.

Increasing Guest Satisfaction with Productivity-Based Scheduling

Having the right employees at the right time can be a critical component of success.

Webinar: Optimizing HR and Payroll Effectiveness for Retail and Restaurants

Investing in an HRM application has proven to be one of the most effective ways for businesses to reduce costs, improve productivity and increase employee…

Five Best Practices to Retain High-Quality Employees

The cost of losing a seasoned employee can run into the thousands of dollars. Taking a few simple steps can mean a significant boost to the bottom line.