Christmas Self-Service Kiosk Magic: Transforming Idle Waiting Time to Active Shopping Time
Learn how self-service kiosks increase customer spend and significantly enhance customer service at a shopping mall during the Christmas holiday season.Type: White Paper
Sponsor: Qwick Media, Inc.
It's All About the Customer Experience
Great experiences keep customers coming back time and time again. Give your customers a “wow” experience and they will tell their friends and colleagues and share on social media.Type: White Paper
Sponsor: Interactive Customer Experience Summit (ICX Summit)
Click and Collect: A $42B Opportunity in the US
Find out about different models of Click and Collect, their strengths and weaknesses, and which one is likely to be the next big wave in North America. Get a snapshot about statistics and outlook on the market.Type: White Paper
Sponsor: Qwick Media, Inc.
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FEATURES
An inside look at interactive technologies spanning the retail segment
Microsoft, Sleep Number and Caliburger share insight on how interactive technology deployments and strategies are boosting sales and enhancing the retail customer experience.
Despite challenges kiosks, digital signage well worth the effort
Global food service operator, Sodexo, and travel plaza operator, Love's, told an audience at the recent Dallas ICX Summit that even though there are challenges to deploying kiosks and digital signage today, the benefits of these technologies are worth the trouble.
How Carnival Cruise is taking customer experience to the next level
John Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote at the recent ICX Summit conference.
Catch the highlights from ICX Summit
If you didn't get a chance to attend the recent the Interactive Customer Experience (ICX) Summit held this past June in Dallas you can get a deep look at the exciting technology and insight shared during the three-day event.
An inside look at Taco Bell’s digital transformation to deliver an enhanced customer experience
Rafik Hanna, senior director of Taco Bell’s All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why technology is always at the forefront in a keynote address at the recent ICX Summit
Hurdling obstacles in retail kiosk deployments
Kiosks and digital signage improve the customer experience, which can translate into improved sales for retailers, but the journey typically has obstacles to overcome. Two veterans of the journey shared their experiences.
ICX Summit exhibitors showcase tech innovation
One of the highlights of this year's ICX Summit in Dallas was the wealth of innovation on display at the ICX Discovery Zone, where attendees received hands-on demonstrations of customer engagement technology.
Kiosk trailblazer Panera Bread tapped as ICX Influencer of the Year
The Interactive Customer Experience Association last week honored excellence in interactive customer experience at this year's Elevate Awards dinner party to recognize and honor the individuals and organizations setting the pace in using technology to elevate the customer experience.
What retailers should know before delving into digital signage
Digital signage works when it comes to increased sales, stronger customer engagement and meeting consumer needs. But it requires a strategy and objective well before the hardware and software decision.
Legacy mall home to cutting-edge retail customer experiences
The Microsoft store, Fossil, Lego and Tesla offer up unique interactive customer experiences within the 53-year-old NorthPark Center mall in Dallas.
AI can boost customer engagement if brand is open to change
Artificial intelligence can allow retailers to improve the customer experience and gain valuable insights, but it is necessary to identify the core capabilities the company hopes to attain and be willing to make organizational changes.
5 for 5: Top reasons to attend the ICX Summit
There are a multitude of reasons to attend the upcoming ICX Summit being held in Dallas in June. Here are five top reasons not to miss the annual event.
Intel's Christie Rice talks customer experience, digital innovations
The ICX Association sat down with Intel’s Christie Rice, worldwide global digital signage and interactive kiosk segment director for the Intel's IoT Group, to find out what Intel's up to when it comes to enabling interactive customer experiences. Rice is also Intel’s new representative on the association’s advisory board.
Carnival cruising full speed to deliver game-changing guest experience
John Padgett, chief experience and innovation officer, global experience and innovation for Carnival Corp. is the opening keynote speaker at the upcoming ICX Summit this June in Dallas.
Innovation on the seas is keynote focus at upcoming ICX Summit
Early bird registration for the annual customer experience innovation event is Friday, March 16.See More »
