It's All About the Customer Experience
Great experiences keep customers coming back time and time again. Give your customers a “wow” experience and they will tell their friends and colleagues and share on social media.Type: White Paper
Sponsor: Interactive Customer Experience Summit (ICX Summit)
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FEATURES
Intel's Christie Rice talks customer experience, digital innovations
The ICX Association sat down with Intel’s Christie Rice, worldwide global digital signage and interactive kiosk segment director for the Intel's IoT Group, to find out what Intel's up to when it comes to enabling interactive customer experiences. Rice is also Intel’s new representative on the association’s advisory board.
Carnival cruising full speed to deliver game-changing guest experience
John Padgett, chief experience and innovation officer, global experience and innovation for Carnival Corp. is the opening keynote speaker at the upcoming ICX Summit this June in Dallas.
Innovation on the seas is keynote focus at upcoming ICX Summit
Early bird registration for the annual customer experience innovation event is Friday, March 16.
Neiman Marcus, HMSHost, b8ta talk designing the retail digital store
Digital chiefs from legacy and new brands share insight, advice, tips and strategy when it comes to designing the store with digital in mind.
Leveraging robotics in the retail customer experience quest
Digital leaders from Behr, Subway, SoftBank and FordDirect share insight and opinion on where robotics fits into the customer experience and what promise the technology boasts.
Why mobile is playing a starring role in creating a seamless customer experience
Every retailer and restaurant is going mobile or has gone mobile but a successful strategy to meld it with the physical customer experience takes work. Lots of work.
Interactive customer technology: How to achieve employee buy-in
Achieving employee buy-in needs to be part of the project from the beginning when introducing customer interactive technology.
The 'store as a community gathering place' emerges as a way to engage customers
Interactive technology, besides empowering consumers, gives stores new reason to take new measures to make customers feel at home.
Millennials weigh in on how they shop
Attendees at the Interactive Customer Experience Summit in Dallas took advantage of a chance to find out first hand during a panel featuring seven millennial shoppers.
Customer experience is defined at new levels during ICX Summit 2017
When brands, retailers and digital experience providers met at the 2017 ICX Summit in Dallas the focus was on defining “what works” to maximize CX approaches.
Neiman Marcus embracing innovative tech from the front door to the dressing room
From the minute a shopper walks into the new Fort Worth, Dallas-based Neiman Marcus, digital technology is nearby. Here’s the scoop on how the retailer's iLab is developing and designing innovations that are driving a robust customer experience.
'Interesting times' highlight ICX Summit 2017
Brands really can't treat any of their customers like they're all alike anymore, not just the millennials, especially now that the technology is available to enable brands to treat them all more and more like individuals.
Interactive Customer Experience: The start of a daunting, yet exciting journey
The ICX Summit, held by the ICX Association last week in Dallas, gave retailers and interactive technology players a chance to learn why companies have to share information both internally and externally to meet the demands of today's 'connected' shopper.
ICX Summit honors Under Armour as 'influencer' of the year
The Influencer of the Year award, presented at the ICX Summit in Dallas last week, went to Under Armour for its continued devotion to creating unique and engaging experiences and for a corporate philosophy that embraces the ongoing deployments of innovative ICX technologies.
ICX Summit: Neuroscience, millennials and measuring customer experience
The upcoming June ICX Summit boasts top leaders in customer experience speaking on a range of topics from CX strategy to measuring customer experience return-on-investmentSee More »
