It's All About the Customer Experience
Great experiences keep customers coming back time and time again. Give your customers a “wow” experience and they will tell their friends and colleagues and share on social media.Type: White Paper
Sponsor: Interactive Customer Experience Summit (ICX Summit)
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FEATURES
ICX Summit exhibitors showcase tech innovation
One of the highlights of this year's ICX Summit in Dallas was the wealth of innovation on display at the ICX Discovery Zone, where attendees received hands-on demonstrations of customer engagement technology.
Kiosk trailblazer Panera Bread tapped as ICX Influencer of the Year
The Interactive Customer Experience Association last week honored excellence in interactive customer experience at this year's Elevate Awards dinner party to recognize and honor the individuals and organizations setting the pace in using technology to elevate the customer experience.
What retailers should know before delving into digital signage
Digital signage works when it comes to increased sales, stronger customer engagement and meeting consumer needs. But it requires a strategy and objective well before the hardware and software decision.
Legacy mall home to cutting-edge retail customer experiences
The Microsoft store, Fossil, Lego and Tesla offer up unique interactive customer experiences within the 53-year-old NorthPark Center mall in Dallas.
AI can boost customer engagement if brand is open to change
Artificial intelligence can allow retailers to improve the customer experience and gain valuable insights, but it is necessary to identify the core capabilities the company hopes to attain and be willing to make organizational changes.
5 for 5: Top reasons to attend the ICX Summit
There are a multitude of reasons to attend the upcoming ICX Summit being held in Dallas in June. Here are five top reasons not to miss the annual event.
Intel's Christie Rice talks customer experience, digital innovations
The ICX Association sat down with Intel’s Christie Rice, worldwide global digital signage and interactive kiosk segment director for the Intel's IoT Group, to find out what Intel's up to when it comes to enabling interactive customer experiences. Rice is also Intel’s new representative on the association’s advisory board.
Carnival cruising full speed to deliver game-changing guest experience
John Padgett, chief experience and innovation officer, global experience and innovation for Carnival Corp. is the opening keynote speaker at the upcoming ICX Summit this June in Dallas.
Innovation on the seas is keynote focus at upcoming ICX Summit
Early bird registration for the annual customer experience innovation event is Friday, March 16.
Neiman Marcus, HMSHost, b8ta talk designing the retail digital store
Digital chiefs from legacy and new brands share insight, advice, tips and strategy when it comes to designing the store with digital in mind.
Leveraging robotics in the retail customer experience quest
Digital leaders from Behr, Subway, SoftBank and FordDirect share insight and opinion on where robotics fits into the customer experience and what promise the technology boasts.
Why mobile is playing a starring role in creating a seamless customer experience
Every retailer and restaurant is going mobile or has gone mobile but a successful strategy to meld it with the physical customer experience takes work. Lots of work.
Interactive customer technology: How to achieve employee buy-in
Achieving employee buy-in needs to be part of the project from the beginning when introducing customer interactive technology.
The 'store as a community gathering place' emerges as a way to engage customers
Interactive technology, besides empowering consumers, gives stores new reason to take new measures to make customers feel at home.
Millennials weigh in on how they shop
Attendees at the Interactive Customer Experience Summit in Dallas took advantage of a chance to find out first hand during a panel featuring seven millennial shoppers.See More »
