MDM takes customer experience to the next level

by Retail Customer Experience

A deep dive into the symbiotic relationship between the growing demand for self-service solutions and the transformative potential of MDM in shaping a superior…

Luxury retailers bring high-touch service to online shoppers with live engagement

by Joseph Noonan — CEO, Vee24

High-definition video can be integrated into the online retail environment faster and easier than you might think.

Interactive retail displays charting new territory

by Katie Kochelek — Marketing Specialist, Frank Mayer and Associates, Inc.

Retail displays are an important component of a successful marketing plan, calling attention to a brand's products and building a loyal customer base. With…

Now accepting entries for 2021 ICXA Elevate Awards

by David Drain

The ICX Association Elevate Awards honor projects and companies for their innovative use of technology to enhance the customer experience. Any CX technology…

The future of retail is as simple as I.D.E.C.

Rich Smith, CMO, Chief Outsiders, explains how and why technologies such as virtual reality, 3D printing, nanotechnology, and ever-expanding communications…

Why robots will never replace human connection in retail

Marc Gingras, an entrepreneur, angel investor and CEO of Foko Retail, explains why robots, an increasing presence in retail, and other new age technology isn't…

A deep dive into a customer experience collaboration lab

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Interactive Customer Experience Summit in Dallas provided the type of education and networking that benefits people in all segments of the customer…

Insights from NRF's Big Show: Key retail tech trends to watch for in 2018

Matt Sebek, vice president of digital, World Wide Technology Asynchrony Labs, pinpoints the big trends coming into play for customer experience from NRF's Big…

Has automated retailing's time finally arrived In the US?

Paul Schlossberg, president DFW Consulting, talks automated retailing and why, despite challenges and failures, the concept just won't die.

Customer experience is defined at new levels during ICX Summit 2017

by Lyle Bunn — Strategy Architect, BUNN Co.

When brands, retailers and digital experience providers met at the 2017 ICX Summit in Dallas the focus was on defining “what works” to maximize CX approaches.

10 reasons to attend the 2017 ICX Summit

by Christopher Hall — w, t

If you are responsible for improving customer engagement for your organization, here are 10 reasons you should make your way to Texas for the ICX Summit.

Will McDonald's be the catalyst for the next era of retail disruption?

by Emily Carroll — Marketing Manager, Prendi Pty Ltd

Is McDonald's the catalyst for disruption in the fast food and retail industries alike? According to this digital signage blogger, the latest disruption in…

ICX Symposium: Intel talks the responsive revolution in retail

by Scott Slucher

The ICX Symposium in Atlanta later this month will feature a session featuring an Intel executive addressing the transformation of retail through responsive…

Retailers enhancing customer experience with interactivity

by Casey Dubbs — Marketing Manager, Horizon Display

A look at why adding interactive digital signage could give retailers a seamless customer experience.

The importance of building buzz in your organization before deploying digital signage

by Jessica Webster — Marketing Specialst, Horizon Display

The greatest asset you have invested in is not your product or service. It's not even your awesome new touch technology, it's your employees. That is why…

The unspoken truths about touch display content

by Jessica Webster — Marketing Specialst, Horizon Display

First, let's start with some stats I painstakingly researched on the Internet for five minutes:

What if Best Buy charged admission?

by Doug Stephens — President, Retail Prophet Consulting

O.K., suspend your disbelief just for a moment and hear me out…

Four common mistakes in interactive screen deployment

by Paul Flanigan — Founder, The Preset Group

Recently, I was asked to offer up some insight about digital media and interactive digital signage. One of the questions was, "What are some of the common…

DIY Should Mean Saving Money At Home and the Store

by Lisa Biank Fasig — Director, JZMcBride and Associates

The latest grocery news is that the Kroger Co. is testing a new self-checkout technology. My question is: What’s in it for me?

Retail Summit Review

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Reflections and Takeaways