Kiosks / Self-Service Blogs
Self-service is evolving: Say hello to the Automated Retail and Kiosk Innovation Show!
by Sandra Carpenter — Editor, Networld Media Group
The Self-Service Innovation Summit is now the Automated Retail and Kiosk Innovation Show (ARKI), an event focused on the future of automated retail, December…
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3 tips for using tech, data to improve customer experience
by Mike Groesch — Senior VP, Commerce Support, NCR Voyix
Here are three technology and data-related suggestions to ensure you deliver the customer experience consumers not only want but expect from your brand.
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How self-service checkout solutions are transforming holiday retail
by Misty Berlin — VP of Sales and Partnerships, ACRELEC
Self-service technology is no longer a nice-to-have — it’s a must for any retailer looking to stay competitive. It’s not just about faster checkouts; it’s…
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A new wave of grab and go checkouts on the rise in retail
by Jeff Dossett — Chief Revenue Officer, Impinj
Many retailers are turning to RAIN RFID-powered self-checkout which delivers increased automation and accuracy, along with speed and reduced customer-employee…
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5 reasons for implementing automated BOPIS kiosks
by Lisette Soop — Marketing Specialist, Cleveron AS
By using automated parcel units, retailers can save money and offer customers a reliable safe and convenient delivery option.
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How grocers can overcome operational hurdles of kiosks
Self-service kiosks are taking the grocery industry by storm, but that’s only when stores prepare their teams and budget.
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Make the season merry with mobile CX
by Jonathan Aniano — SVP Product, CRM Applications, Zendesk
For successful holiday sales, one expert recommends trying the CX trifecta: Messaging, AI and self-service.
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Deploying self-service channels in retail
by Brian Lannan — Vice President, Retail Experience, Avtex
Why conversational AI is the future of customer-driven self-service.
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How digital kiosks are helping to relieve US labor shortage
Businesses, especially retail, are turning to kiosks to attract customers, rely less on employees during a nationwide labor shortage, and hopefully return…
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Exhibit floor a big draw at Self-Service Innovation Summit
Attendees at the Self-Service Innovation Summit found a wealth of innovation in the exhibit area, many demonstrating the customer experience advances discussed…
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The state of self-service checkout: 6 key takeaways
by Bobby Marhamat — CEO, Raydiant
2022 may be a watershed moment for self-checkout technology and adoption. Find out why.
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Self-service upright VR kiosk innovations march on
The upright kiosk remains a popular genre for VR deployment, especially for venues that want to dip into the immersive waters but do not have the space or deep…
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Tech look: How kiosks improve the in-store experience
by Ray Ko
The popularity of kiosks has skyrocketed during the pandemic as retailers look for ways to provide the service customers expect in a socially distanced…
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How to create a 'post register zone' retail strategy
by Maria Mullen — Strategic Advisor, THinc Partners
The 'post register zone' is the first thing shoppers see and the last. It can make or break a shopper’s perception of your store, and should be managed…
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7 ways self-service checkouts create a better in-location customer experience
by Bobby Marhamat — CEO, Raydiant
Bobby Marhamat, CEO of Raydiant, offers up seven benefits of self-service checkout kiosks that underscore why retailers would benefit from investment in…
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Now accepting entries for 2021 ICXA Elevate Awards
by David Drain
The ICX Association Elevate Awards honor projects and companies for their innovative use of technology to enhance the customer experience. Any CX technology…
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Can self-service kiosks offer support in today’s retail conditions?
by Katie Kochelek — Marketing Specialist, Frank Mayer and Associates, Inc.
One day the pandemic will be a memory, but as with most historical events, it’ll leave a wake of change in its path. For retail, this may mean a new lineup of…
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Retail’s contactless future is here: How your organization can put the right pieces into place
by Clay Walton-House — Managing Director, Integrated Loyalty Solutions, PK
Clay Walton-House, managing director, integrated loyalty solutions at PK, shares how retail brands, that find themselves trying to catch up to trends…
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How to: Enabling a self-service retail experience
by Eric Prugh — Co-founder and Chief Product Officer, PactSafe
Eric Prugh, chief product oand co-founder of PactSafe, believes retailers need to embrace self-service and in exploring self-service workflow possibilities…
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Navigating the consumer journey in the digital age
by Scott Robinson — Director of Future Retail Product Line, Kodak Moments
Personalization shouldn't stop at the kiosk or the website. Retailers can enhance their promotions through marketing platforms that promote and influence…
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