November 2, 2008
Think good service is the surefire way to customer satisfaction? It is - but the rules are changing to include far more than 'may I help you?'
read nowOctober 16, 2008
Home Media: Redbox has filed a federal suit against Universal Studios Home Entertainment that alleges Universal's new revenue-sharing terms for DVD-vending…
read nowOctober 16, 2008
BROOKFIELD, Wis. — Fiserv Inc., a leading provider of information technology services to the financial industry, announced it has partnered with PayScan…
read nowOctober 14, 2008
LOUISVILLE, Ky. — NetWorld Alliance, publisher of Retail Customer Experience magazine and RetailCustomerExperience.com, and the National Retail Federation…
read nowOctober 14, 2008
NEW YORK — Several of the Self-Service & Kiosk Association's advisory board members met yesterday to discuss the challenging economic climate that is…
read nowSeptember 18, 2008
BUSINESS EDGE (Canada): Major Canadian retailers are redesigning their stores in a bid to become more service-oriented and tech-savvy. Anson Lee, director of…
read nowSeptember 2, 2008
AUSTIN, Texas — Wincor Nixdorf International, a Germany-based self-service and ATM manufacturer, has named Patrick Wright its new chief executive officer for…
read nowAugust 24, 2008
DAYTON, Ohio — NCR Corp. has unveiled NCR Prescription Drop-off, a secure self-service kiosk solution that makes it simpler for retail pharmacy customers to…
read nowAugust 13, 2008
The Canadian Press: Smart-cart technology — shopping carts with attached interactive video consoles — is gaining momentum in the United States and Europe.
read nowAugust 13, 2008
MINNEAPOLIS — Wireless Ronin Technologies Inc., a Minneapolis-based digital signage provider, announced that Bachman's Inc., a Minneapolis-based floral, home…
read nowAugust 6, 2008
BOSTON — Enterpirse application specialist Bit9 has introduced a security solution for companies with kiosks and point-of-sale systems.
read nowAugust 3, 2008
GLENDALE, Calif. — Nero, creators of liquid media technology, and Polar Frog Digital, a provider of on-demand video services for DVD and downloadable…
read nowJuly 17, 2008
BOSTON — Modiv Media has released the newest generation of in-store media delivery and self-service shopping, melding advanced behavioral and contextual media…
read nowJuly 14, 2008
SEATTLE — Experticity, provider of video-assisted customer support solutions, announced that Staples Business Depot, Canada's largest supplier of business…
read nowJuly 13, 2008
LOUISVILLE, Ky. — Employee-facing self-service is on the rise, and more self-service devices will be managed centrally in the next several years. Those are…
read nowJuly 9, 2008
CHICAGO — ADFLOW Networks, a provider of Web-hosted digital signage and interactive kiosk solutions, announced that it has partnered with Shopguard, one of the…
read nowJuly 8, 2008
DALLAS — Calgary Co-operative Association Limited (Calgary Co-op) has completed a chain-wide rollout of self-checkout that has enhanced customer service and…
read nowJune 29, 2008
BlogCritics: Imagine going into a bookstore and buying a book out of a machine. It would be like looking through a jukebox or an ATM where you would browse for…
read nowJune 19, 2008
LOUISVILLE, Ky. — Consumer fraud and identity theft numbers have risen steadily over the past few years, and, whether you realize it or not, your customers are…
read nowJune 18, 2008
FRANKLIN, Tenn. — Transactions at self-service kiosks will surpass $607 billion this year in North America as consumers continue to embrace self-service…
read now