When Technology & Customer Experience Collide: Paving the way for self-serve and ordering kiosks

When Technology & Customer Experience Collide: Paving the way for self-serve and ordering kiosks

People are integrating technology into their everyday lives with increasing frequency and confidence. Today’s always-on, hyper-connected, technology-filled lifestyle has influenced consumer expectations and challenged businesses in nearly every industry.

Type: White Paper

Sponsor: Frank Mayer and Associates, Inc.


3D Rewards Center Kiosk in Retail

3D Rewards Center Kiosk in Retail

Digital signage kiosks can be seen in many types of retail stores to provide shoppers with up-to-date information and the latest promotions.

Type: White Paper

Sponsor: Advantech Corp


Case Study: How Telenor Created an In-Store Digital Experience with DIY Interactivity Software

Case Study: How Telenor Created an In-Store Digital Experience with DIY Interactivity Software

Retailers and leaders in hospitality already have the skills needed to create modern, engaging, multi-touch spaces. You don’t have to have a PhD or spend $100K+ in app development to achieve interactive in-store and omni channel design.

Type: Case Study

Sponsor: IntuiLab


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FEATURES


Taco Bell's digital transformation focus of ICX Summit keynote

Taco Bell's digital transformation focus of ICX Summit keynote

Rafik Hanna, senior director, All Access, at Taco Bell will share insight on how the brand is winning big with customers due to its digital transformation strategy at the upcoming Interactive Customer Experience (ICX) Summit taking place next month in Texas.

CES serves up a gold mine of self-serve retail innovation

CES serves up a gold mine of self-serve retail innovation

Many of the exhibits in the High Tech Retailing Marketplace and elsewhere on the CES show floor featured self-service technology designed to enable retailers and brands to integrate their physical and digital offerings.

Rent the Runway taps kiosks, scanners to boost in-store digital experience

Rent the Runway taps kiosks, scanners to boost in-store digital experience

Consumer fashion rental company is pumping up its retail customer experience with the help of Aila Technologies.

Kiosk Marketplace Influencer of the Year: Under Armour's Christiana DiMattesa

Kiosk Marketplace Influencer of the Year: Under Armour's Christiana DiMattesa

Chrisiana DiMattesa recognized the importance of giving Bostonians a new type of retail experience, leading her to conceptualize a virtual tour of the store prior to its grand opening.

3D virtual concierges deliver enhanced retail experiences

3D virtual concierges deliver enhanced retail experiences

Intelligent virtual assistants enable hotels to boost customer experience by allowing guests to interact with a 2D or 3D agent via digital signage, kiosks or smartphones.

South African retailer delivers digital journey boasting digital signage

South African retailer delivers digital journey boasting digital signage

Clicks aimed to deliver a better customer experience that informed distracted customers. With a digital signage solution, the retailer was able to boost dwell time and sales.

Talking With: Verifone chief Joe Mach about retail customer experience strategies

Talking With: Verifone chief Joe Mach about retail customer experience strategies

Verifone North America President Joe Mach shares insight on what retailers are doing, the big trends in play with customer experience and how consumers are spurring trends and retail customer experience strategies.

How bricks and mortar retailers can benefit from shoppers’ e-commerce habits

How bricks and mortar retailers can benefit from shoppers’ e-commerce habits

The growth in e-commerce does not mean the death of bricks and mortar retail. While it is certainly true that e-commerce is growing quickly, bricks and mortar sales still account for most total retail revenue.

Merchants should highlight mobile self-service usefulness to consumers

Merchants should highlight mobile self-service usefulness to consumers

Do consumers see the value in every self-checkout option available to them from different restaurants and retailers?

Does Walmart really have a shot against the Amazon juggernaut?

Does Walmart really have a shot against the Amazon juggernaut?

Chris Petersen believes true innovation demands a willingness to take the risks to fail faster. Companies that don't embrace failure as a part of innovation risk becoming irrelevant with fewer options to survive.

Amazon's Whole Foods Market acquisition points to a changing role for physical stores; millennials hold the key

Amazon's Whole Foods Market acquisition points to a changing role for physical stores; millennials hold the key

Amazon's acquisition of Whole Foods Market is yet another sign – the biggest to date – that retail is being redefined by multiple shopping channels.

Customer experience is defined at new levels during ICX Summit 2017

Customer experience is defined at new levels during ICX Summit 2017

When brands, retailers and digital experience providers met at the 2017 ICX Summit in Dallas the focus was on defining “what works” to maximize CX approaches.

Neiman Marcus embracing innovative tech from the front door to the dressing room

Neiman Marcus embracing innovative tech from the front door to the dressing room

From the minute a shopper walks into the new Fort Worth, Dallas-based Neiman Marcus, digital technology is nearby. Here’s the scoop on how the retailer's iLab is developing and designing innovations that are driving a robust customer experience.

Kiosks help keep brick and mortar stores relevant as e-commerce expands

Kiosks help keep brick and mortar stores relevant as e-commerce expands

Interactive kiosks offer retailers a tool for allowing customers to join the e-commerce experience with in-store purchasing by allowing shop to shop for both the physical and online product offerings.

Engaging Digital Signage Built with Intel Inside®

Engaging Digital Signage Built with Intel Inside®

Get to market faster with feature-rich digital signage from Intel, deliver tangible value and leave lasting impressions, measure audience engagement in real-time, and quickly adapt to new trends for a seamless experience across every channel.




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What makes a kiosk?  A computer, an enclosure, a touchscreen, and some ingenuity — these are some of the ingredients for a device with unlimited potential. Retail kiosks can deliver product information, close sales and help foster a great relationship with your customers.

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