When Technology & Customer Experience Collide: Paving the way for self-serve and ordering kiosks

People are integrating technology into their everyday lives with increasing frequency and confidence. Today’s always-on, hyper-connected, technology-filled lifestyle has influenced consumer expectations and challenged businesses in nearly every industry.

Type: White Paper

Sponsor: Frank Mayer and Associates, Inc.




Creating an EMV compliant Android Kiosk

For anyone who has heard about the shift in liability for credit card purchases, an EMV Compliant Android Kiosk is a great option for a secure self service payment solution.

Type: White Paper

Sponsor: KioWare




Case Study: How Telenor Created an In-Store Digital Experience with DIY Interactivity Software

Retailers and leaders in hospitality already have the skills needed to create modern, engaging, multi-touch spaces. You don’t have to have a PhD or spend $100K+ in app development to achieve interactive in-store and omni channel design.

Type: Case Study

Sponsor: IntuiLab


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FEATURES


How bricks and mortar retailers can benefit from shoppers’ e-commerce habits

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Does Walmart really have a shot against the Amazon juggernaut?

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Neiman Marcus embracing innovative tech from the front door to the dressing room

From the minute a shopper walks into the new Fort Worth, Dallas-based Neiman Marcus, digital technology is nearby. Here’s the scoop on how the retailer's iLab is developing and designing innovations that are driving a robust customer experience.

Kiosks help keep brick and mortar stores relevant as e-commerce expands

Interactive kiosks offer retailers a tool for allowing customers to join the e-commerce experience with in-store purchasing by allowing shop to shop for both the physical and online product offerings.

Engaging Digital Signage Built with Intel Inside®

Get to market faster with feature-rich digital signage from Intel, deliver tangible value and leave lasting impressions, measure audience engagement in real-time, and quickly adapt to new trends for a seamless experience across every channel.


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Cities are exploring a smart city vision that uses Internet of Things (IoT) technologies to collect and analyze data for better management of public resources and services.


ICX Association leader talks trends, innovations and goals ahead

Retail Customer Experience talks with Christopher Hall, ICX Association director, on customer experience trends, association goals and what's on the agenda for the upcoming ICX Summit.

Autumn comforts: Discovering your shoppers' comfort zone

Along with the falling leaves and cooler temperatures comes the desire for comfort. So, in this season of comfort, how can we ensure that the feeling translates successfully to the sales floor?

ROBO 3D™

The ROBO 3D printer has given the design and engineering teams the power to create nearly anything that can be imagined to test, validate, explore and play to help realize client visions.


Panera leader: Payment, mobile innovations boosting customer experience

Panera Bread is still going full throttle in expanding payment strategies to reduce consumer friction points and enhancing the customer experience.

Keeping customers happy with loyalty kiosks

We've all heard the many sayings about the importance of satisfying customers by providing optimal customer service. One key way to keep customers satisfied is to offer a loyalty program.

Discovering the best tactics for your retail kiosk

Finding the correct space for your retail kiosk can be a challenge. This means you have to become skilled at finding ways to make your kiosk stand out.

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What makes a kiosk?  A computer, an enclosure, a touchscreen, and some ingenuity — these are some of the ingredients for a device with unlimited potential. Retail kiosks can deliver product information, close sales and help foster a great relationship with your customers.

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