Kiosk vs. Mobile: Industry insiders weigh in

As the popularity of mobile technology grows, will it spell the end for self-service as we know it?

JCPenney shutting down catalog operations

January 23, 2011

In an effort to "focus on its highest potential growth opportunities by reducing investment in areas of the business that no longer contribute meaningfully to…

Harnessing the power of the mobile web

Mobile web is more than just the mobile website - it's an entirely different paradigm of use.

8 reasons why proximity marketing will matter for retailers in 2011

Proximity marketing exploits activities that consumers are already involved with, and enjoy.

Opinion: 2010 was "the year the kiosk died"

One expert says retailer focus is shifting to smartphones, smaller interactive tools.

Study shows shopper behavior shifting to more online purchases

January 12, 2011

Despite shopping in general being down, online shopping has increased. Seventy-three percent of shoppers who are buying more online, are NOT shopping more—they…

NRF: Intel shows 'Connected Store' proof-of-concept at BIG Show

January 12, 2011

Earlier this week at the National Retail Federation BIG Show in New York City, Intel Corp. unveiled its Connected Store concept, a two-story, 2,400 square-foot…

NRF: NCR debuts kiosk designed to enhance cross-channel shopping

January 12, 2011

NCR Corp. showcased a kiosk enclosure, engineered with a sleek, modern design this week at the National Retail Federation's BIG Show in New York City.

NRF: Target, Walgreens execs talk mobile strategy

by James Bickers — Editor, Networld Alliance

Executives discussed their strategic approach to integrating mobile with the in-store, online experiences.

Report: Cross-channel integration a key 2011 retail priority

January 5, 2011

ChannelNet, a sponsor of the November 2010 Aberdeen Group study, "The Roadmap from Multi-Channel to Cross-Channel Retailing," says the report findings clearly…

Survey: Shipment tracking, live chat most desired e-commerce features

January 3, 2011

Online service provider Limelight Networks has announced the results of a survey of 1,600 consumers. Limelight Networks sought to determine what customers…

The top 10 Retail Customer Experience stories of 2010

by James Bickers — Editor, Networld Alliance

Practical information and tactics resonated loud and clear with readers this year.

2011 Retail Customer Experience Top 100

Discover the companies, issues and trend that are impacting retail in 2011.

Presented by RetailCustomerExperience.com

Online retail survey: Customer satisfaction has dropped

December 28, 2010

ForeSee Results today released its annual holiday survey showing that while many e-retailers had a holiday to celebrate, customer satisfaction with the top 4…

New Buy.com mobile app features barcode scanning, voice recognition

December 19, 2010

Online retailer Buy.com has launched its new app for Apple iPhone and iPod Touch. Using barcode technology and an advanced voice-recognition platform from…

Survey reveals generational differences in holiday shopping plans

Mobile phones have become an integral part of holiday shopping, in a number of ways.

Visa Mobile app brings location-based services to iPhone

December 14, 2010

Visa Inc. today announced it is making shopping easier and more convenient for budget-conscious consumers by offering the Visa Mobile application for the…

Best Buy settles overcharging lawsuit

December 14, 2010

Best Buy Co. Inc. has settled a Connecticut lawsuit that accused it of advertising lower prices on some items on its website than at in-store kiosks, then…

Crate and Barrel partners with shopkick

December 13, 2010

Crate & Barrel, a multi-channel home furnishings retailer, has joined shopkick as the latest strategic partner to deliver location-based shopping rewards…

Four ways retailers can reach out for last-minute holiday sales

by James Bickers — Editor, Networld Alliance

Location-based marketing, personal touch among the ways stores can squeeze every sale out of the season.