Omnichannel News
Retailers review the role of stores as multi-channel booms
February 22, 2011
An increasing number of consumers are researching products in bricks-and-mortar retail stores before purchasing online, according to new research by Deloitte…
read nowSurvey shows majority of shoppers motivated by brand loyalty
February 21, 2011
CrossView, a provider of cross-channel commerce solutions, recently released a survey showing that more than half of 177 shoppers surveyed are motivated by…
read nowACSI: Customer satisfaction weakens in biggest slump since 2008
February 14, 2011
Customer satisfaction as measured by the American Customer Satisfaction Index (ACSI) has not improved since the middle of 2009, and now registers its biggest…
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Rent redbox movies by phone
February 14, 2011
Movie lovers can now rent redbox DVDs from their mobile phones. The company has developed an Android app, an upgraded, iPhone app and an enhanced web…
read nowCellfire introduces location-driven grocery coupons
February 8, 2011
Cellfire Inc. has announced a partnership with Location Labs, a provider of mobile location-as-a-service infrastructure and applications, for its Store Alerts…
read nowCreative Realities releases "2011's Critical Five: Top Digital Strategies for Revolutionizing the In-Store Experience"
February 7, 2011
Creative Realities, a digital brand-experience company that has helped major brands bridge the physical and virtual worlds of digital marketing, has released…
read nowAre Apple Stores eliminating boxed software?
February 7, 2011
Apple's App Store has been an overwhelming success by anybody's standard, recently surpassing the 10 billion download mark. But does that success spell the end…
read nowRedPrairie aquires Escalate Retail
February 1, 2011
RedPrairie Corp., a productivity solutions provider, announced it has finalized the acquisition of Escalate Retail, a leading provider of all-channel commerce…
read nowCertona Product Recommendations drove 1 percent of all Cyber Monday purchases
January 31, 2011
Tallying the numbers from a positive 2010 holiday shopping season, multi-channel personalization firm Certona reported more good news in its post-2010 holiday…
read nowJCPenney shutting down catalog operations
January 23, 2011
In an effort to "focus on its highest potential growth opportunities by reducing investment in areas of the business that no longer contribute meaningfully to…
read nowStudy shows shopper behavior shifting to more online purchases
January 12, 2011
Despite shopping in general being down, online shopping has increased. Seventy-three percent of shoppers who are buying more online, are NOT shopping more—they…
read nowNRF: Intel shows 'Connected Store' proof-of-concept at BIG Show
January 12, 2011
Earlier this week at the National Retail Federation BIG Show in New York City, Intel Corp. unveiled its Connected Store concept, a two-story, 2,400 square-foot…
read nowNRF: NCR debuts kiosk designed to enhance cross-channel shopping
January 12, 2011
NCR Corp. showcased a kiosk enclosure, engineered with a sleek, modern design this week at the National Retail Federation's BIG Show in New York City.
read nowReport: Cross-channel integration a key 2011 retail priority
January 5, 2011
ChannelNet, a sponsor of the November 2010 Aberdeen Group study, "The Roadmap from Multi-Channel to Cross-Channel Retailing," says the report findings clearly…
read nowSurvey: Shipment tracking, live chat most desired e-commerce features
January 3, 2011
Online service provider Limelight Networks has announced the results of a survey of 1,600 consumers. Limelight Networks sought to determine what customers…
read nowOnline retail survey: Customer satisfaction has dropped
December 28, 2010
ForeSee Results today released its annual holiday survey showing that while many e-retailers had a holiday to celebrate, customer satisfaction with the top 4…
read nowNew Buy.com mobile app features barcode scanning, voice recognition
December 19, 2010
Online retailer Buy.com has launched its new app for Apple iPhone and iPod Touch. Using barcode technology and an advanced voice-recognition platform from…
read nowVisa Mobile app brings location-based services to iPhone
December 14, 2010
Visa Inc. today announced it is making shopping easier and more convenient for budget-conscious consumers by offering the Visa Mobile application for the…
read nowBest Buy settles overcharging lawsuit
December 14, 2010
Best Buy Co. Inc. has settled a Connecticut lawsuit that accused it of advertising lower prices on some items on its website than at in-store kiosks, then…
read nowCrate and Barrel partners with shopkick
December 13, 2010
Crate & Barrel, a multi-channel home furnishings retailer, has joined shopkick as the latest strategic partner to deliver location-based shopping rewards…
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