Frictionless online payment remains elusive for retailers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A CES panel explored the challenges of payments technology, including the friction with online payments, glitches in online payment systems, the lack of retail…

Industry experts offer up 2018 predictions on retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

With the close of 2017, a year which brought big news in retail customer experience strategy, technology and trends, Retail Customer Experience shares a hefty…

2017 retail influencer: Amazon

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Customer experience is the dominant strategy in retail, and Amazon dominated in 2017 by innovating on everything from supply chain to faster delivery to…

Innovative retail strategies help boost holiday sales to record-setting numbers

December 27, 2017

Holiday retail sales increased 4.9 percent over the previous year, marking the largest year-over-year increase since 2011, according to the latest Mastercard…

Target adds mobile pay Wallet feature to REDcard

by Will Hernandez — Editor, NetWorld Media Group

The retailer officially becomes the latest to add an in-store, mobile-payment feature to its app in a move that also combines its digital coupon program into a…

Offline retailers: Evolve here first to keep up with e-commerce

Jeff Scott, CEO of Infinite Peripherals, shares insight on how retail point-of-sale technology can improve both the shopper's experience and the retailer's…

Talking With: Verifone chief Joe Mach about retail customer experience strategies

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Verifone North America President Joe Mach shares insight on what retailers are doing, the big trends in play with customer experience and how consumers are…

First Data expands availability of Clover via Apple retail stores

October 30, 2017

First Data has announced new initiatives with Apple designed to broaden the distribution of First Data's Clover devices and accelerate the expansion and…

3 myths holding retailers back from an omnichannel payments strategy

Jacques Guerin, EVP, North America at Ingenico Group, explains why retailers need to focus on enhancing the customer's journey with a positive buying…

Alipay puts emphasis on partnerships as merchant acceptance grows in North America

by Will Hernandez — Editor, NetWorld Media Group

Souheil Badran, president of Alipay North America, spoke Sunday at the annual Money20/20 conference in Las Vegas to give attendees the current bird's-eye view…

Wirecard provides online payment gateway to Ikea stores in southeast Asia

October 16, 2017

Technology group Wirecard has signed an agreement with Ikea stores in southeast Asia to provide them with a regionally-managed payment gateway product for…

TaylorMade Golf takes a big 'turn' to boost customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The golf equipment manufacturer's new club subscription program, created in partnership with payments provider Klarna, not only makes upgrading clubs easier…

Robots, no-cash experience coming to Shake Shack NYC location

October 4, 2017

There won't be any humans taking orders and no cash exchanged at the impending Shake Shack location in the East Village of New York City.

Starbucks in China welcomes Alipay acceptance

September 29, 2017

Alipay users in China can now use the mobile wallet to pay for coffee and food at all Starbucks locations in China, according to a report from Caixin. 

City Furniture takes digital-edge approach to enrich customer in-showroom experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

City Furniture CIO/CFO Steve Wilder shares insight, lessons learned and return-on-investment from the Florida retailer's strategy to boost customer experience…

Alipay saunters down the runway with Rebecca Minkoff partnership

September 14, 2017

Fashion retailer Rebecca Minkoff is partnering with Alipay to enable Chinese tourists to make mobile payments with Alipay Wallet at all Rebecca Minkoff…

NCR, Ecwid partner to drive a better omnichannel experience

September 8, 2017

NCR and Ecwid, a cloud-based ecommerce platform, are teaming up to provide an improved omnichannel order experience via the NCR Silver point-of-sale solution.

Merchants seek ways to make their mobile apps indispensable

by Will Hernandez — Editor, NetWorld Media Group

Church's Chicken offers up a unique feature in its mobile app: a curated music playlist.

Little Caesars introduces self-service, mobile order pizza pick-up station

August 25, 2017

Little Caesars has streamlined the process of getting a pizza with a heated, self-service, mobile order pick-up station called the Pizza Portal.

Merchants should highlight mobile self-service usefulness to consumers

by Will Hernandez — Editor, NetWorld Media Group

Do consumers see the value in every self-checkout option available to them from different restaurants and retailers?