AMA to take action on insurers steering patients to retail clinics

July 4, 2011

The American Medical Association is getting tougher with insurers, according to American Medical News, the organizations news publication. The AMA has had a…

Walgreens unveils web pickup service

June 27, 2011

Walgreens has combined the convenience of online shopping with its neighborhood stores by introducing its new Web Pickup service at locations throughout the…

The Beauty of Soft Benefits

by Sharon Goldman — Senior Director, COLLOQUY

Better Pricing / Better Living

by Annamaria Turano — Executive Director, MCAworks

The most recent 2011 Store Openings list (a list obtained from credible published sources available to the general public, updated 3/24/11) reveals that store…

Best Buy, TiVo, Walgreens affected by weekend hackers

April 3, 2011

According to The Los Angeles Times, Best Buy Co., TiVo Inc. and Walgreen Co. have reported security breaches, joining Kroger Co. and JPMorgan Chase &…

Walgreens to purchase Drugstore.com

March 24, 2011

According to NYTimes.com, Walgreens has announced that it plans to buy Drugstore.com for $409 million. Drugstore.com sells over-the-counter health, beauty…

Price Chopper to implement IBM data-warehouse platform

March 22, 2011

IBM today announced that Price Chopper, a Golub Corp. company and one of the largest supermarket and pharmacy chains in the Northeast region, will implement…

Walgreens uses mobile app as customer loyalty strategy

March 6, 2011

According to MobileCommerceDaily.com, a large number of Walgreens customers are using its mobile application to refill prescriptions. The company is reporting…

Herbal Essences launches Microsoft Tag displays

March 3, 2011

Herbal Essences recently launched a new retail campaign using the Microsoft Tag on in-store shelf talkers. The Tag help shoppers determine which collection of…

2011 Retail Customer Experience Top 100

Discover the companies, issues and trend that are impacting retail in 2011.

Presented by RetailCustomerExperience.com

Walgreens outlines strategy to analysts

November 4, 2010

Walgreen Co. announced that it will update its strategy to be America's first choice for health and daily living needs, and review the substantial progress in…

Rite Aid sends customers SMS alerts when prescriptions are ready

September 21, 2010

Sybase 365, a subsidiary of Sybase, Inc., a provider of mobile messaging and mobile commerce services, has announced the deployment of SMS text alerts for Rite…

Walgreens getting a customer-driven makeover

March 28, 2010

The Chicago Tribune reports that Walgreens stores are about to get a customer-centric makeover.The new design is scheduled to hit 2,500 to 3,000 stores this…

HP announces new tools for in-store photo sales

February 17, 2010

HP today announced the expansion of its retail publishing portfolio with new partners and solutions designed to help retailers profitably grow their in-store…

Retailers tackling 'mountains of data'

January 3, 2010

A new report in the New York Times discusses the "mountains of data and whiz-bang technology" that today's retailers are wrestling with, in their ongoing…

7 keys to customer experience in 2010

True dedication to the voice of the customer will be pivotal for retailers looking to improve their customer experience in the coming year.

The 5 biggest retail customer experience stories of 2009

Faced with a tough economy and shaky consumer confidence, retailers innovated when it came to customer experience this year.

How consumers killed customer service

Demand for low prices has driven down the value of customer service. Here's how retailers can drive it back up.

Study: Promotional bundles devalue products, reduce long-term profit

December 16, 2009

The best things in life aren't free, especially for companies trying to lure customers by offering sweet deals on two complementary products.

NRF survey: Most consumers are less than halfway done with holiday shopping

December 16, 2009

Though the Christmas countdown is in its final stages, it seems shoppers still have plenty of shopping left to do. According to NRF's 2009 Holiday Consumer…