Piada Italian Street Food Protects Uptime & POS Data With All-in-One SD-WAN Solution by Cradlepoint

Restaurant chain reduces hardware by running wired primary & LTE Failover through one router in eateries.

Type: Case Study

Sponsor: Cradlepoint




In-store analytics: Build on the understanding of your customers, to create an engaging in-store experience and boost your ROI.

Generating in-store traffic is the goal of all distribution players. This goal can be achieved through proven online strategies, where the gathered data enables brands and retailers to better understand shoppers, their expectations, and optimize their experience. Discover new ways to do so.

Type: Case Study

Sponsor: Smart Traffik




Benefits of an Omnichannel Digital Strategy

Companies with strong omnichannel customer engagement strategies retain 89% of their customers, compared with 33% for companies with weak omnichannel strategies. For retailers to thrive in today’s market, they will need to implement a strategy that incorporates all of their sales channels into a single seamless experience. 

Type: White Paper

Sponsor: Smart Traffik


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FEATURES


City Furniture takes digital-edge approach to enrich customer in-showroom experiences

City Furniture CIO/CFO Steve Wilder shares insight, lessons learned and return-on-investment from the Florida retailer's strategy to boost customer experience via a partnership with IBM and Ingenico Group. The strategy led to a mobile and nimble sales and transaction process across its 27 showrooms.

Kagan: Poor checkout experience hurts retail brand

Jeff Kagan offers up his view on retail winners and losers and what the changing customer expectations are starting to demand from retail stores.

Merchants should highlight mobile self-service usefulness to consumers

Do consumers see the value in every self-checkout option available to them from different restaurants and retailers?

ICX panel: Internet of Things offers new capabilities, but new technology requires preparation and commitment to change

Companies need to utilize new technology to remain competitive, but they must be aware of all the changes that a new technology will bring to their operation for the technology to succeed.

Tackling the challenges of remote branch IT

Today's retail space is evolving rapidly, driven by changing customer demand and increasing competition. While technology should be the enabler of this shift, very often it is one of the elements holding organizations back — particularly where they have tens to thousands of branches, such as in the convenience store market.

ICX Summit: Speakers, keynotes are all 'A-list'

A lineup of kiosk experts will share their insights at the ICX Summit June 5-7, offering a bird's eye view of what's in store for interactive customer engagement.

Furniture retailer taps apps to boost customer experience, empower associates

City Furniture is reaping big rewards on three customized iOS apps developed by the retailer, IBM and Apple. The apps and IBM MobileFirst solution is spurring sales, driving efficiency and fostering deeper customer engagement.

Retailers still face EMV issues

Recognizing merchants have encountered difficulty integrating EMV compliant payment equipment, credit card issuers have postponed chargebacks for fraudulent purchases on non-compliant equipment. Compliance, however, will benefit all parties by reducing credit card fraud.

Digital, physical worlds collide at Amazon Books

Amazon’s new bookstores partly leans on mobile technology, but could use some improvements with something like beacons.

Hungry for more conversions? There's an app for that

With the inherent convenience of ordering favorite specialty items online, come new demands from consumers, namely: the expectation of finding their favorite brands in the app store. The more consumers turn to their smartphones for buying convenience, the more competition arises for brands looking to cash in on the gold rush.

Crate & Barrel leader talks mobile tech and designing a seamless customer experience

Understanding the consumer is just one part of the equation for Crate & Barrel. The key, as a top leader explained, is knowing what a consumer is looking for, helping them find it easy and quick, and driving the purchase forward.

It's the same old song and dance for mobile payments adoption

Stop me if you;ve heard this one before: You're more likely to go back home to retrieve your smartphone than the wallet you left behind.

Vending/micro market veteran ready to take on Amazon Go

A vending/micro market veteran has developed a technology, featuring artificial intelligence, he believes will disrupt the consumer goods distribution industry.

Don't miss: Live webinar on how in-store customer experience starts and ends with the network

With today's consumers tapping devices before they hit a brick-and-mortar or hop online to shop, retailers need to ensure apps are performing well and the store network can support the expected in-store digital experience.

Amazon Go's impact on payments, self-checkout

The Amazon Go store has no cash register or payment kiosk. Instead, shoppers scan themselves into the store using the free Amazon Go app, shop as normal, remove items from a store shelf, place items in a shopping bag, and leave the store.

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Often the heart and soul of retail IT, the point-of-sale system is a mission-critical technology tool for every retailer. Learn how to choose the right POS, how to plan for upgrades, and how to take it to the next level by integrating it with other store systems.

NEWS