Study: Retailers lack tools to tap customer data

More than half, 58 percent, of retailers don't have in-store tools to view and analyze customer data across touch points, and of those who do, just 64 percent believe they're somewhat effective. The Kibo study also reveals 52 percent of...

Realtor tapping robots, big data to cut selling costs

REX Real Estate Exchange will be deploying robots and tapping big data technology to cut home selling costs in its new Long Island, New York office location. The quest, according to a Newsday report, is a strategy aimed at reducing...

Amazon both friend and foe to retailers

While Amazon has long been described as the traditional retail killer, competing retailers view the ecommerce giant as both a foe and a friend — the latter with a bit of concern. One big reason, according to a new SLI...

Research highlights challenge points when it comes to customer experience

While 76 percent of retail decision makers believe they have enough actionable data, more than half (55 percent) are still relying on written, non-automated records for measuring customer experience. And while most retailers are engaging with customers in person, just...

Dermstore, Calendars.com boost sales with customer segmentation platform

Calendars.com and Dermstore are enjoying a 2 percent sales boost and a 10x-lift in return on advertising spend following a deployment of Custora's Segmentation Studio, according to a press release. The technology provides marketing teams point and click access to...

Google aims to track shoppers beyond online behavior

Google wants to know what consumers are buying offline so it can hone its digital advertising strategy. The search giant is prepping a system that will move offline after an online consumer is done browsing to learn what they’re looking at and buying in brick-and-mortar stores.

Shoe Palace slips on Aptos platform to boost customer experience

Athletic footwear and apparel retailer Shoe Palace is tapping the Aptos Singular Commerce Platform to boost its omnichannel customer experience and streamline retail operations. The 24-year-old retailer, which runs 118 stores nationwide and an e-commerce channel, is focused on providing...

Report: Proximity tech a common factor among top retailers

A new study reveals that 75 percent of the top U.S. retailers have at least one thing in common: they've deployed proximity technologies as part of their marketing strategy. The list includes Home Depot, Wal-Mart and The Kroger Company as...

InMoment names new CEO, debuts new CX intelligence tool

InMoment has appointed Andrew Joiner as its new CEO and has debuted Discover, an analytics tool for monitoring and mining structured and unstructured customer data. Discover can analyze customer and contextual data from any source, including social reviews, customer comments...

Nordstrom taps Infor solution to boost omnichannel capabilities

Fashion retailer Nordstrom is tapping Infor Rhythm for Commerce to be more nimble, quick and consistent across its sales channels. The Infor cloud-based point-of-sale system will also let Nordstrom better engage with customers and drive forward greater functionality across channels....

Clothing retailer goes with Aptos platform to drive seamless customer experience

Brooklyn-based J.McLaughlin, an American clothing and accessories retailer, is using the Aptos Singular Commerce cloud platform to foster a better omnichannel strategy, boost customer engagement and boast a seamless customer experience. The software platform and end-to-end suite of solutions allow...

The future of data — rounded to the next zettabyte

A new study forecasts that the amount of data worldwide will rise tenfold within the next eight years. The IDC white paper, Data Age 2025, sponsored by Seagate, predicts that data will balloon to a total of 163 zettabytes (yes,...

Euclid Analytics debuts retail Wi-Fi platform

Euclid Analytics has debuted its latest product, a Wi-Fi platform called Euclid Connect. Connect allows retailers to track consumer location, behavior, and purchase habits in order to market directly to the individual consumer. The technology allows the 90 percent of shoppers, who prefer to buy in brick-and-mortar stores, to opt-in to Wi-Fi.

Multidev Technologies celebrates major milestone

Multidev Technologies, an ERP and omni-channel software player, is celebrating its 20th year. Begun as a small start-up it is now a leading software company providing "Chain Drive," an integrated tool that helps retailersmanage business functions within one system. The...

Study: Retailers need to retool in-store strategy, embrace the smartphone consumer

If they want to survive and succeed today's retailers must embrace the smartphone consumer, revamp the in-store strategy and become a true omnichannel retailer.

360pi reports Amazon's power due to a trio of categories

Report finds electronics as an example of a mature e-commerce category, auto parts as a nascent but growing e-commerce category, and patio and garden goods as a category that falls in-between.

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