Top 10 customer experience resolutions for the New Year

by James Bickers — Editor, Networld Alliance

January 4, 2009

Bruce Temkin, customer experience blogger and vice president with Forrester Research, has just published his Top 10 resolutions companies should be making in…

Store traffic reporting - are new tools needed?

Commentator Judy Hopelain says retail traffic numbers are conflicting, and possibly part of a "massive undercount."

Photo gallery: The retail windows of Christmas 2008

by James Bickers — Editor, Networld Alliance

The retail window display is a fixture of holiday merchandising, and nobody does it better than New York City.

RFID-based 'magic mirror' coming to UK retail

December 17, 2008

The Future of Things: Paxar Corporation and the Italian "TheBigSpace" design firm have recently announced a collaborative initiative under which the two will…

How retail can benefit from social media

December 17, 2008

The Gourmet Retailer: For some retailers, social media is proving to be a valuable tool for engaging consumers, driving sales and building customer loyalty…

Unbound releases mobile retailing platform

December 16, 2008

NEWTON, Mass. — Unbound Commerce has released its Unbound Mobile Presence platform for retailers, giving them the power to connect with their increasingly…

Independent retailers tout their differences this holiday

December 14, 2008

Indianapolis Business Journal: Unlike their larger counterparts, locally owned merchants aren't pushing deep discounts to lure shoppers through their doors.

American Apparel expands RFID test

December 14, 2008

RFID Journal: American Apparel has begun tagging individual garments to achieve item-level visibility within several of its nearly 280 stores, more than 175 of…

Five ways to reduce product returns

When customers return products, look to the source to find out why and put a stop to it.

Clothing designer brings RFID to the shopper

December 7, 2008

RFID Journal: At its store in Hollola, Finland, women's clothing designer Naisten Pukutehdas (NP) has extended its RFID system to the sales floor. The company…

Lagging economy means fewer seasonal jobs

December 4, 2008

The Virginian-Pilot: As the troubled economy has dragged down sales, many retailers have curtailed hiring for the holiday season, expecting to handle less…

Consumer desire driving green retail IT

Shoppers increasingly value transparency, sustainability when making buying decisions.

Eyewear retailer features smart mirrors, environment simulator

November 20, 2008

SAN MATEO, Calif. — N3L Optics announced the grand opening of its sport performance sunglass store at Hillsdale Mall in San Mateo, Calif. today. N3L Optics…

Marketing show heavy on innovation

by James Bickers — Editor, Networld Alliance

Fresh ideas from the In-Store Marketing Expo in Las Vegas.

Sears brings back layaway

November 16, 2008

HOFFMAN ESTATES, Ill. — Sears announced it will offer layaway on a wide selection of merchandise. The program was made available to shoppers on Sunday, Nov.

Five things shoppers will do this holiday

A tough economy is impacting shopper plans and behaviors.

NFC mobile phone payments come to Latin America

November 4, 2008

PARIS — Silicon Valley-based ViVOtech announced that its provisioning software for Near Field Communication (NFC) mobile payments is being used in the first…

Connecting with conversational marketing

From "friending" to "tweeting" — social networking at retail.

Targeting attractive segments in tough times

Many shoppers are going "full spend ahead" despite the economy.

Balancing the needs of customers, investors

Rigorous inventory control can keep both parties satisfied.