Drive the moment: How the connected car can drive your business

Drive the moment: How the connected car can drive your business

OnStar recognizes the value of its connected driver base, and has created a group through OnStar Business Driver to address the opportunity for third parties wanting to make these connections.

Type: White Paper

Sponsor: General Motors OnStar Business Driver


VoIP Adoption Leads to Free PCI Upgrades for Major Quick Service Restaurant

VoIP Adoption Leads to Free PCI Upgrades for Major Quick Service Restaurant

Free PCI Upgrades with VoIP Adoption

Type: Case Study

Sponsor: Hughes


Creating customized 1:1 personal journeys for drivers

Creating customized 1:1 personal journeys for drivers

Driving has been one of the last areas of human activity to remain outside the reach of the internet. Now, with 4G LTE modems being deployed in cars, there are enormous opportunities for retailers, restaurants, hotels and other service providers to interact with drivers.

Type: White Paper

Sponsor: General Motors OnStar Business Driver


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FEATURES


5 ways omnichannel is destroying the auto

5 ways omnichannel is destroying the auto "retail store"

Consumer behavior is disrupting every facet and category of retail.

Discount Tire wheels out mobile payment with one goal in mind

Discount Tire wheels out mobile payment with one goal in mind

The 56-year-old largest tire and wheel retailer realizes that buying tires isn’t usually a fun time for consumers so it wants to make the purchase point as easy and pleasing as possible.

3M debuts Virtual Presenter at SXSW

3M debuts Virtual Presenter at SXSW

3M recently debuted its first fully integrated, interactive Virtual Presenter at South by Southwest Interactive in Austin, Texas. SXSW attendees could interact with the life-like digital avatar through a touchscreen interface to get conference panel recommendations, learn more about 3M...




GM: A premature celebration?

GM: A premature celebration?

GM reported a record $7.6 billion profit for 2011. Politicians hailed this is as proof positive that the bailout worked.

McLaren opens flagship showroom in London

McLaren opens flagship showroom in London

On June 21, McLaren Automotive opened the doors to its first global retailer, McLaren London. By the end of this year, McLaren will have 35 bespoke retailers in 19 countries worldwide selected by McLaren to offer the best in customer...




How To Politely Say,

How To Politely Say, "You Suck" to a Retailer

When you don't get a word from an employee at a store, call them on it with this simple tool to improve their customer service. 

Speedway doesn’t slow down . . . its rewards options, that is

Speedway doesn’t slow down . . . its rewards options, that is

Act fast, high-frequency competitors. Speedway SuperAmerica’s new Speedy Rewards Pay Card is now turning its members’ loyalty cards into debit cards, offering a PIN-operated payment option along with traditional rewards and an instant rollback of 5 cents per gallon for the first 90 days of use.

7 keys to customer experience in 2010

7 keys to customer experience in 2010

True dedication to the voice of the customer will be pivotal for retailers looking to improve their customer experience in the coming year.

The 5 biggest retail customer experience stories of 2009

The 5 biggest retail customer experience stories of 2009

Faced with a tough economy and shaky consumer confidence, retailers innovated when it came to customer experience this year.

How consumers killed customer service

How consumers killed customer service

Demand for low prices has driven down the value of customer service. Here's how retailers can drive it back up.

How discounting is hurting retailers

How discounting is hurting retailers

When retailers lower prices without asking customers to give up something in return, confusion results and sales are negatively impacted.

RetailWire Discussion: Localization and limited buys

RetailWire Discussion: Localization and limited buys

The pendulum has swung away from generalization and back toward localization, but retailers and brands are learning how to execute locally through their existing buying models.

Shifting retailers respond to new 'season of discontent'

Shifting retailers respond to new 'season of discontent'

Smart retailers are combating the tough times with an organizational shift to a customer-centric focus.

Training for unit-level success for holiday 2009

Training for unit-level success for holiday 2009

Products may be set, but people can improve. Here are four practical ways retailers can leverage front-line employees this holiday season.

Five things any retailer can learn from Apple

Five things any retailer can learn from Apple

While most retailers can't lean on Steve Jobs for help with reinvention, there are lessons that all can learn from the Apple/Disney partnership.

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Automotive-oriented retail companies, stores, technology and case studies.

NEWS