Digital Signage: A Complex Challenge Made Simple with the Right Partner

Digital Signage: A Complex Challenge Made Simple with the Right Partner

Enhance Customer Experience and ROI with Digital Signage

Type: White Paper

Sponsor: Hughes


The Connected QSR

The Connected QSR

Successful restaurant operators typically are skilled at serving great food, not managing IT infrastructure. A 4G LTE network can make the task of managing a restaurant's digital devices a breeze.

Type: White Paper

Sponsor: Cradlepoint


Maximize VoC ROI and Improve Profitability in Retail

Maximize VoC ROI and Improve Profitability in Retail

Retailers have unique business needs. If you want to secure a significant return on investment from your VoC program, you need to tailor it to your business. Confirmit has helped businesses like yours achieve more than 300% ROI from their VoC program.

Type: Infographic

Sponsor: Confirmit


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FEATURES


When will retailers wake up and smell the CLV?

When will retailers wake up and smell the CLV?

Peter Fader, professor of marketing at the Wharton School of the University of Pennsylvania and co-founder of Zodiac, explains why a truly customer centric company is one that aligns iproducts and services around the wants and needs of its most valuable customers. In other words, it's about using customer lifetime value (CLV) metrics.

IoT proving valuable in driving customer experience, savings and operational efficiencies

IoT proving valuable in driving customer experience, savings and operational efficiencies

Retailers not using Internet of Things technology may soon want to investigate its potential given big opportunities to boost the customer experience and save big bucks.

Summit: The ROI of customer experience

Summit: The ROI of customer experience

Amy Shea, with Brand Keys, talks about the importance of customer experience to the bottom line. She spoke at the Retail Customer Experience Executive Summit 2011.




Cost of Loyalty – For Retailers

Cost of Loyalty – For Retailers

Often times, as I cash in my CVS Extra Bucks or Nordstrom Notes, I wonder how much these loyalty programs cost retailers. For some, I imagine they are a valuable loss leader.

Zoning in for Best Buyers

Zoning in for Best Buyers

Looks like last year’s fine-tuning of Best Buy’s Reward Zone loyalty plan is paying off for the retailer, but time will tell if it is delivering for members. In a second-quarter earnings call Sept. 14, Best Buy Chief Financial Officer...

Unbendable Customer Experience Rule #2

Unbendable Customer Experience Rule #2

Unbendable Customer Experience Rule #2 Make sure that what you do best−is what your customers want most.

Generosity

Generosity

The core behaviors of any business have a lot to do with their fundamental beliefs around generosity.  For some, generosity is a core value.  For others, it's a suckers game.  And for consumers, the difference between the two experiences is obvious.

6 Big Ideas for a New Decade in Retail

6 Big Ideas for a New Decade in Retail

The pace and volume of change is exponential.  We are witness to massive shifts in consumerism, technology, economics and sociology.  In this article, we examine just a few of the significant changes we can expect as we head into a new decade of retail.

The Digital Signage Show: Inside Target's digital signage network

The Digital Signage Show: Inside Target's digital signage network

Target's interactive media team reveals some success factors of the company's Channel Red in-store digital media network.

Webinar reveals key future trends for digital signage

Webinar reveals key future trends for digital signage

Report and webinar focused on growth, predicted spend and applications planned for the next two years.

KioskCom, The Digital Signage Show promise new content for NYC editions

KioskCom, The Digital Signage Show promise new content for NYC editions

A $10,000 giveaway and execs from Coca-Cola and Coinstar get top billing at November's co-located tradeshows.

The theater of the brand: Building entertainment experiences at retail

The theater of the brand: Building entertainment experiences at retail

Retailers are using three pivotal tools to engage and stay top-of-mind with consumers.

Three rules for digital signage audio in the retail environment

Three rules for digital signage audio in the retail environment

In a noisy environment, audio programming straddles a fine line between engaging the customer and being obtrusive. Three rules of thumb will ensure that the audience gets the message every time.

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Retail based return on investment (ROI)-relevant cases, companies, and strategies on Retail Customer Experience.

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