Brick, Click, & Beyond: Dissecting Retail’s Hurdles and Designing the Ultimate CX Blueprint

Winning in today’s rapidly evolving retail landscape requires an urgent understanding of critical challenges in both brick-and-mortar and online sectors and…

Presented by NICE

Fairfield University Case Study: Digital Signage for Higher Education

How Fairfield University uses Digital Signage to improve students and faculty members’ communications and experiences.

Building the Store of the Future Today

Retailers who focus on creating the “store of the future” need to be careful not to overlook the technologies that are available for deployment today.

Retail Social Media Top 10

Which U.S. retailers have been most successful in building up their followings on major social networking sites? The results might surprise you.

Presented by RetailCustomerExperience.com

Webinar: Connecting contact center, social and web interactions to create superior customer service

It’s not about product price, it’s about customer relationships. It’s about every interaction you have with your customer during their life cycle. And, with an…

Integrating Social Media into Customer Service

Although there are more ways than ever before to engage with customers, keeping track of all of those conversations and providing a consistent message can pose…

2011 Retail Customer Experience Top 100

Discover the companies, issues and trend that are impacting retail in 2011.

Presented by RetailCustomerExperience.com

Like, Friend, Retweet: Top Retailers Digitally Connect with Millennials

Millennials care about, above all else, appearing to be living life to the fullest. For them, constant connection to social media means constant judgment.

Social Commerce: The New Internet Frontier

People have been recommending products to friends through social media for years, but social commerce will give users the opportunity to make direct, one-click…