Does Wall Street go Krogering?

by Lisa Biank Fasig — Director, JZMcBride and Associates

Are stock analysts loyal Kroger customers? Perhaps they would be if they could be.

In the blink of an eye ...

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

It's no secret that supermarkets spend literally hundreds of millions of dollars on advertising. They spend money on television, radio, print, email, online…

Jewel-Osco’s new strategy: Good business or sheer folly?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In a May 3, 2011 Chicago Tribune article Wallin Wong reported that Jewel-Osco "...is continuing to cut prices while tailoring its stores for individual…

Why The Fresh Market is more fresh than Whole Foods

by Annamaria Turano — Executive Director, MCAworks

Founded in 1982, The Fresh Market, Inc. is a specialty grocery retailer focused on providing high-quality products in a unique and inviting atmosphere with a…

Recalling a solution

by Lisa Biank Fasig — Director, JZMcBride and Associates

The giant meat supplier Cargill has just delivered 36 million more reasons why we should buy our perishable foods from local farmers. And that can make…

Walmart Joins the Data-ing Game

by Lisa Biank Fasig — Director, JZMcBride and Associates

Just how many bags of Tootsie Pops does Walmart sell every year? Soon, the world may know.

Why Self-Checkout Lanes Are Increasingly Getting Checked-off

by Annamaria Turano — Executive Director, MCAworks

About a decade ago, retailers demanded greater profits – leading to the roll-out of the self-checkout lanes. The introduction of self-checkout lanes was viewed…

Safeway Borrows a Page from the Travel Industry

by Sharon Goldman — Senior Director, COLLOQUY

We’ve known for a while that Safeway, North America’s second largest grocery chain, has been on the right track when it comes to the Enterprise Loyalty…

Groupons in Plastic Instead of Paper? Not so Fishy

by Lisa Biank Fasig — Director, JZMcBride and Associates

At Kroger, Shoppers are Bananas for Loyalty

by Lisa Biank Fasig — Director, JZMcBride and Associates

Fun fact: Americans are just as likely to have bananas in their kitchen as a Kroger loyalty card in their wallets.

Walmart To Go – Will it Stay?

by Lisa Biank Fasig — Director, JZMcBride and Associates

For all of those consumers who would never go to Walmart, the hyperchain has found a way to come to you.The world's largest retailer is testing a home-delivery…

A Non-Crude Method for Lowering Grocery Prices

by Lisa Biank Fasig — Director, JZMcBride and Associates

Procter & Gamble has figured out one sweet way to bottle up its leading line of shampoos – and it might just help keep prices down.

'Extreme Couponing' should give retailers, brands and tech providers nightmares

by James Bickers — Editor, Networld Alliance

I'm normally loathe to go anywhere near reality television — and has there ever been a more dishonest or inaccurate label for a genre than that one? — but I…

Walmart's pricing strategy: Further evidence revisited

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Conflicting stories spawned further research. Did it change my message? A December 2010 Bloomberg Businessweek article cited in my "Further Evidence" article…

A missed opportunity to add loyalty value?

by Sharon Goldman — Senior Director, COLLOQUY

At COLLOQUY, we regularly discuss the benefits of using loyalty program data to improve customer relationships and targeted customer communication. But can a…

DIY Should Mean Saving Money At Home and the Store

by Lisa Biank Fasig — Director, JZMcBride and Associates

The latest grocery news is that the Kroger Co. is testing a new self-checkout technology. My question is: What’s in it for me?

Target Marketing Hits Home With CoupSmart

by Lisa Biank Fasig — Director, JZMcBride and Associates

Marketers spend a lot of money tracking what we buy so they can tailor promotions to our specific needs. Now, we consumers can take that tracking into our…

Is that a banana in your couch, or are you just happy I am shopping?

by Lisa Biank Fasig — Director, JZMcBride and Associates

Supermarkets are wizards at getting us to buy more than we intend. They’ve figured out how to successfully sell diapers to beer customers and pine nuts to…

Let's Call Customer Service Counters What They Are: Damage Control

by Bob Phibbs — CEO, The Retail Doctor

Customer service to me happens prior to the sale. Damage control is what happens after. Frequently it is run by people dis-empowered to do anything but cut…

Whole Foods to stop accepting checks

by James Bickers — Editor, Networld Alliance

OnMilwaukee.com reports that Whole Foods is about to take away several payment options.