How technology can enhance the customer in-store experience

Rather than being a threat, technology can in fact significantly enhance the customer in-store experience.

Wal-Mart tests blockchain technology to track food

November 18, 2016

Wal-Mart has started tracking two products using blockchain technology: a packaged produce item in the U.S., and pork in China, according to Bloomberg. While…

Kroger, Cardtronics re-up agreement for the long term

November 17, 2016

Cardtronics has entered into a new, long-term ATM services agreement with The Kroger Co., the nation's largest traditional grocery retailer.

Customer experience database aims to help brands 'get on the map'

November 17, 2016

The Interactive Customer Experience Association has released a new customer experience database and map of the best in-venue experiences around the globe.

IoT will spur mobile going forward, reveals study

November 15, 2016

Mobile will continue to grow in North America and a prime factor is the advancement of IoT adoption, specifically machine-to-machine and general digitalization…

LensCrafters hits 1,000 store milestone

November 11, 2016

After opening eight new locations earlier this month, LensCrafters now boasts 1,000 stores nationwide, including stores at Macy's locations.

Report: Retailers will need to pivot to hurdle upcoming challenges

November 10, 2016

While holiday sales are expected to be robust, the future holds some challenges for retailers, reveals a new Forrester report, and those challenges could be…

Mall of America prepping new retail concept for debut this month

November 10, 2016

The Mall of America will be home to a brand new, permanent retail concept, called Debut, come November 16. The concept, to be located in the new north end of…

UK book retailer drives efficiency, cost savings with automation platform

November 9, 2016

The biggest U.K. book seller is gaining operational efficiency and greater transparency with in-house facilities management after deploying a SaaS service…

New tool powering PetSmart.com's delivery operation

November 9, 2016

PetSmart.com is now providing same-day scheduled delivery to 17 metro areas via Deliv, a logistic deliver provider.

How Kroger Co. is growing the business

Shashank Saxena, director of strategy, integration and development for The Kroger Co., talks with Hughes' Tim Tang about business innovation at the recent…

5 tips for choosing a mobile POS

Shift4 systems architect Jeremy Fried outlines five key criteria for selecting the best mPOS system.

Survey: Digital strategy key for retailer success

October 31, 2016

A digital e-commerce strategy is more critical than ever for retailers, as a new survey reveals that consumers love shopping online — especially on Amazon …

4 tips for crafting a valuable SMS marketing campaign

When building the SMS marketing list remember the old saw, patience is a virtue. Focus on building good relationships with a wide network of clients and…

Humanoid robot coming to a retailer near you

October 28, 2016

SoftBank Robotics is focused on getting a humanoid robot, Pepper, into every retailer and it won't just be giving customer service.

Google, Myer partnership taps beacons to measure customer behavior

October 27, 2016

Google is teaming up with Australia-based retailer Myer on a beacon trial to better understand the connection between the brick-and-mortar retail world and the…

Cognitive computing: IBM's 'secret weapon' in transforming experience

Retailers already know they must embrace cognitive computing to better engage with shoppers, differentiate their offerings and adopt a culture of innovation.

Tackling EMV: 4 action items to ease the deployment effort

BTM Global President Tom Schoen provides insight on preparing and executing a payment technology migration.

Scheels deploys point-of-service tool

October 14, 2016

Regional sporting goods retailer, Scheels, is using an Oracle point-of-service tool to enhance customer store experience.

3 steps for reinventing customer service with social support

HP Director Kriti Kapoor explains how social media is rapidly becoming the main conduit for customer care and support and why, if your company hasn't moved in…