Internet + Enterprise = the New ‘Interprise’

Network architecture is leveraging 4G LTE, the cloud and SD-WAN to create a new way of managing the enterprise.

Type: White Paper

Sponsor: Cradlepoint




Webinar: Tricky I-9 Trends To Look Out For in 2015

Homeland Security isn’t just targeting the big businesses anymore…even small- to mid-sized businesses are under a watchful eye. Making sure every I-9 is accurately completed and verified can be a daunting task. And any and all mistakes could cost you, big time – in more ways than one.

Type: Webinar

Sponsor:




The Business Case for Electronic Payroll Distribution

A benefit offering savings for both the employer and employee is rare. Electronic payroll distribution is one of those benefits.

Type: White Paper

Sponsor: First Data


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FEATURES


Neiman Marcus reaps customer experience, associate rewards via communication platform

The luxury retailer is finding Theatro's content delivery management platform is not only delivering an enhanced customer experience, but boosting store associate and in-store communication experiences as well.

Take your workforce off a 'lean' diet with better management practices

John Orr, senior vice president of retail at Ceridian, believes employees are at the core of delivering a good customer experience and achieving profitability success.

5 steps to turn retail sales associates into selling machines

Rieva Lesonsky, CEO of GrowBiz Media, offers up insight on why retailers need to treat salespeople with respect, arm them with the right training and tools and model how you want them to treat customers.

Change management includes your people, too

Andy Huynh, CTO at BTM Global, explains why change management must not only be a core part of a technology implementation plan and is much more than just dictating the steps of a project. Rather, it's facilitating the journey from which you'll emerge better and stronger.

Why store associates must play a critical role in customer experience

Consumers crave human interaction and the store associate represents a retailer's front line in delivering a rewarding and compelling customer experience. Yet retailers aren't giving the role needed attention and support, and that's not a good thing in today's competitive retail environment.

The human touch: Why mobile can't replace in-store associates

Unlike customer-facing mobile apps and websites, in-store associates and managers have insider knowledge and the ability to use in-store tools to their advantage, according to Logan Rodriguez, director of retail at Square Root. Consumers, he writes, still look to brick and mortar for added personal touch.

Female franchisees, franchisors share tips, advice for success

Women, for many reasons, are enjoying working in the franchise industry and finding big success. The fact that franchising affords flexibility and a spirit of entrepreneurship with a solid support system are just two top reasons.

Interactive customer technology: How to achieve employee buy-in

Achieving employee buy-in needs to be part of the project from the beginning when introducing customer interactive technology.

Bloomingdales, Altar’d State share associate training success stories

The two retailers are tapping a gamification-focused employee training platform and achieving way beyond a more knowledgeable workforce.

Macy's, Wal-Mart chiefs: Customer experience is all about people

People are the secret to retail success and creating a customer experience for the 21st century means retail industry must transform its approach to lure new talent into the store.

How entrepreneurial employees boost profit, customer service during holiday season

For national chains a drive toward community presents the opportunity for front-line employees and local store managers to drive sales and profits. However, to maximize the opportunity, managers and employees need to be entrepreneurial.

NRF asks U.S. House to put OT regulation on pause

The House Small Business Committee this week got an earful from the National Retail Federation on the Federal overtime regulations set to become effective Dec. 1. The NRF said the regulation will not only freeze hiring but will also lead to lay-offs and demotions.

Tips, advice on inspiring innovation in the retail environment

One of the dynamic presentations at the Interactive Customer Experience Summit event in Dallas last week was a discussion on how to inspire and drive innovation.

Sales success begins and ends with engagement

Engagement can be difficult to measure, but there are ways to do it.

Talking With: Confirmit SVP Tore Haggren on why employees are vital to customer experience

The retail employee, whether on the store floor or in the call center, is a key element in providing a rewarding customer experience but oftentimes the human element isn’t a focus for the business.

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NEWS