Video

Make it a Single Line Queue

Your goal is to design a queue that will cut wait times and increase customer satisfaction. Often the choice is between a single line queue and a multiple line queue. Which is more efficient? This video breaks it down for you.

May 21, 2015

Your goal is to design a queue that will cut wait times and increase customer satisfaction. Often the choice is between a single line queue and a multiple line queue. Which is more efficient? As one retailer recently discovered, a single-line queue reduces the total time spent in the checkout process, including less time spent waiting. This video breaks it down for you.