Professor weighs benefit vs. risk of facial recognition technology

Retailers have collected data on customer preferences and demographics for years, but biometrics takes it to a new level.

Are checkout impulse buys a mobile casualty?

Sales of items typically stocked near grocery checkout counters have fallen sharply over the last year and a half.

Automated retail could be a mobile payments kickstarter

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The ubiquity of vending may help push mobile payments into the mainstream.

Commentary: Evoking the shopper's wants and needs

How interactive digital signage through mobile brings shoppers' desires to focus.

Opinion: How social media is changing retail

The traditional path to purchase has been disrupted by the convergence of websites, kiosks, tablets, smartphones and social media.

What's new, and what's not, about giving great customer service

Customers have changed in ways that will profoundly impact how you deal with them.

Key considerations for digital signage and omnichannel retail

by Christopher Hall — writer, self

New store designs should incorporate digital signage when planning for an omnichannel strategy.

Technology shows its reach in retail design

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Exhibitors of interactive technology find value in attending retail shows like GlobalShop.

What can merchants do to become better retail therapists?

More than half of all Americans go shopping to improve their moods.

'Father of customer experience' to speak at August retail event

Lou Carbone will deliver a keynote address at this year's Retail Customer Experience Executive Summit.

GlobalShop 2013: WD Partners discuss 'digital disconnect'

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Executives with WD Partners revealed exclusive study results during their GlobalShop conference session.

The digital future of retail

In the next ten years, retail as we know it might come to an end.

Why the Four P's of marketing no longer matter in retail

It's mobile influence, not mobile commerce, that retailers should be focused on.

Retail's new industrial revolution

Cashiers aren't going to become executives ... because soon, there won't be any cashiers.

Commentary: On Martha Stewart's latest courtroom battle

Macy's has accused JC Penney of entering into an illegal licensing agreement with Stewart's company.

M&S makes move toward mobile payments

by James Wester

The British retailer's mobile payment pilot shows a commitment to the mobile channel.

CVS iPad app offers a virtual shopping experience

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The new virtual storefront app caters to the tablet-using shopper and capitalizes on the popularity of mobile retail.

Are Geeks out of place in Target's CE departments?

Early indications suggest that Target might expand the trial partnership to more locations.

The JC Penney debacle: Where did Johnson go wrong?

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

JC Penney returns to high-low pricing, but the damage to the brand may be irreparable.

Opinion: Higher prices at JC Penney means lower prices at jcp

A branding expert tries to make sense of the retailer's multiple strategies.