When will the penny finally drop for J.C. Penney's Ron Johnson?

J.C. Penney showed a big 2Q 2012 loss, down another 23 percent, which is much bigger than expected.

Apple understands customers, so can you

Retail expert talks about the "Apple-ization of Retail."

5 tips to finding, keeping great employees

Retail Customer Experience Executive Summit attendees learned what topics to discuss with future hires.

5 ways to win at social media

Social media expert Dave Kerpen shares the secrets of using social media to increase the bottom line.

3 retailers who are getting mobile right

Execs from Redbox, Coldwell Banker and Guaranteed Rates share their companies' mobile strategies.

Loyalty programs overrated?

In a session at the Retail Customer Experience Executive Summit a marketing CEO shares the key to retaining customers.

Is the future of digital signage for sale, retail?

by Christopher Hall — w, t

LG has inked a deal to offer a turnkey digital signage solution aimed at SMBs in a retail electronics chain.

RCE Podcast episode 6: The Chick-fil-A debacle and how retail is becoming more political

Wednesday's "appreciation day" set sales records at Chick-fil-A, and polarized an awful lot of people in the process. Meanwhile, other retailers have come out…

Australian daily seeks relevance through mobile commerce

Perth newspaper adds QR codes to advertisments to make shopping via a mobile phone easier.

Customer experience lessons from the NBC Olympic #epicfail

NBC shows us why retailers must cater to their customers' needs, not their own agendas.

RCE Podcast episode 5: Amazon profits plummet, more JC Penney news, and whether 'Made in America' still matters

Amazon made an awful lot of money in the second quarter - but kept only a fraction of it. We run the numbers in this episode, then talk about all of the news…

Redbox responsible for Coinstar's Q2 growth

Q2 earnings call detailed the company's new ventures, didn't address streaming service scheduled to launch this year.

4 retailers with hot summer marketing tactics

Retail experts discuss how to incorporate summer into marketing plans.

RCE Podcast episode 4: Mobile retail marketing and Walmart's innovative approach to back-to-school

The mobile phone brings with it an almost infinite array of possibilities for retail marketers, but new innovations bring new concerns about ethical marketing…

Small pet retailer still running with the big dogs

The CEO of a small chain of pet boutiques explains how he competes with big-box competitors.

Commentary: Paying attention to the Retail Rule of Six

Loyal customers are six times more likely to rebuff competitive offers, especially price-based offers.

Feet in the lettuce: The curious incident of employees, social media and a brand

How three employees, one smartphone and a social website threw a major company into crisis mode

Study: One in 10 smartphone owners have written a review while in-store

Mobile and social customer experience strategies are becoming more important than ever for brands.

The customer-centric retail pricing zone

Analyzing shopping patterns across multiple stores allows for a more profitable pricing-zone strategy.

The customer loyalty/customer experience conundrum

Retailers often make the mistake of equating customer loyalty with the customer experience.