Top 100: 20. Employee engagement

Unlike employee satisfaction, motivation, culture, climate or opinion, employee engagement is a measurable degree of an employee's positive or negative…

Retail Customer Experience Executive Summit: Taking your customers on the ride of their lives

Bob Phibbs, the Retail Doctor, discusses how companies can create 'amusement park-like' customer experiences.

Technology should create better customer interaction

Executives school Summit attendees on how to best incorporate technology.

Visa to push EMV in US to encourage mobile payment adoption

by James Wester — Editor 1, Mobile Payments Today

Credit card company launches merchant, acquirer initiatives to spur adoption of card technology, mobile payments.

Retail Customer Experience Executive Summit: Do you know what your customers are thinking? (video)

A consumer branding researcher gives the scoop on the consumer's inner decision-making process.

Survey: Twice as many people tell others about bad service than good

Americans are placing an even greater premium on quality customer service this year.

Top 100: 21. Electronic shelf labels

You know the scene: a shopper is overcharged for an item marked at a reduced price on the shelf display. The cost of the customer's dissatisfaction can far…

Retail Customer Experience Executive Summit: Microsoft vs Apple

Attendees toured the Mall of America and weighed in on Apple's and Microsoft's customer experiences.

Top 100: 22. Ethnic retail

Walmart's Hispanic-themed Más Club in Houston stocks a variety of Hispanic foods and international brands, including beverages and spices, while its café…

Is it bad to buy Likers on Facebook? Not necessarily.

Social promotions are critical for creating excitement, building relationships and demonstrating honest brand good will.

Creating dynamic consumer experiences: Let the future begin

These are the four fronts in the battle to reclaim the future of retail.

Walmart teams with Ticketmaster for nationwide kiosk deployment

by Christopher Hall — w, t

More than 500 ticket-shopping kiosks have been rolled out to Walmarts across the U.S.

40 rentals per second (redbox infographic)

by Christopher Hall — w, t

Forty rentals per second, and 55 million rentals in Q2 2011, are just some of the redbox milestones shown off in this infographic.

Top 100: 23. Pop-up shops

With the national retail vacancy rate at a three-year high, temporary shops popping up in empty spaces have proved an attractive option for business owners and…

Will Netflix price hike drive up kiosk rentals?

The consumer backlash against Netflix's recent price hike could drive more business to DVD-rental kiosks.

How retailers are giving men what they want

Is it really as simple as "Hooters plus product" when it comes to getting men excited about shopping?

Top 100: 24. Assortment localization

The concept of store assortment localization encourages chains to create custom assortments based on each store's local characteristics and demographics. John…

Top 100: 26. Millennials

2010 marked the year that the Millennial population—those born between 1980 and 2000—surpassed both Baby Boomers and Gen-Xers to assume the coveted mantle of…

Top 100: 25. Contactless payments

What's not to love about contactless payments? By eliminating the need to fumble for cash or even give a thought to how much antiquated currency they have in…

Seven ways to tweak your loyalty initiatives for success

The bigger a company gets, the easier it is for a customer to get lost in the growing focus on sales, margin and scaling up.