Walmart pushes into urban America

The new small-format Walmart Express debuted in the U.S. recently.

Top 100: 16. Digital signage

Digital signage is transforming the customer experience by displaying targeted messages — including animated content — that can easily be customized according…

Top 100: 17. Experience Design

At its core, design experience operates from the premise that when consumers purchase a product or service, they actually want something more. They want to…

Narian releases suite of NFC tools for merchants

Narian Technologies looks to provide retail, restaurants with tools to leverage NFC on mobile devices.

Commentary: Is the US ready for cashless kiosks?

Mobile payments and NFC is on the way; how quickly will the kiosk sector get on board?

Five steps to building a multichannel culture

Now is the time to implement culture change to be part of the digital age of commerce.

Top 100: 18. Smaller store formats

Taking its Neighborhood Market store concept a step further, big box champion Walmart is planning to open several dozen scaled-down stores throughout Chicago…

Top 100: 19. Discounting

To no one's surprise, a struggling economy, coupled with double-digit unemployment, has kept U.S. consumers on a perpetual bargain hunt. As consumers flock to…

Mayo Clinic goes shopping for patients at Mall of America (Video)

by Christopher Hall — writer, self

Interactive kiosks and digital signage highlight the Mayo Clinic's new "high-tech outpost" at Mall of America.

Retail Customer Experience Executive Summit: It's up to you to create good employees

Panelists discuss how to attract and develop valuable employees.

Retail Customer Experience Executive Summit: 'We know where you are'

Panelists chat about how to get consumers on board with location-based marketing.

Top 100: 20. Employee engagement

Unlike employee satisfaction, motivation, culture, climate or opinion, employee engagement is a measurable degree of an employee's positive or negative…

Retail Customer Experience Executive Summit: Taking your customers on the ride of their lives

Bob Phibbs, the Retail Doctor, discusses how companies can create 'amusement park-like' customer experiences.

Technology should create better customer interaction

Executives school Summit attendees on how to best incorporate technology.

Visa to push EMV in US to encourage mobile payment adoption

by James Wester — Editor 1, Mobile Payments Today

Credit card company launches merchant, acquirer initiatives to spur adoption of card technology, mobile payments.

Retail Customer Experience Executive Summit: Do you know what your customers are thinking? (video)

A consumer branding researcher gives the scoop on the consumer's inner decision-making process.

Survey: Twice as many people tell others about bad service than good

Americans are placing an even greater premium on quality customer service this year.

Top 100: 21. Electronic shelf labels

You know the scene: a shopper is overcharged for an item marked at a reduced price on the shelf display. The cost of the customer's dissatisfaction can far…

Retail Customer Experience Executive Summit: Microsoft vs Apple

Attendees toured the Mall of America and weighed in on Apple's and Microsoft's customer experiences.

Top 100: 22. Ethnic retail

Walmart's Hispanic-themed Más Club in Houston stocks a variety of Hispanic foods and international brands, including beverages and spices, while its café…