E-commerce

Free webinar: What does the future of CX hold?

A March 23 webinar offers unique perspectives about integrated digital and in-person interactions, plus a discussion on emerging digital CX trends.

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March 9, 2021 by David Drain

In times like these, it's hard to predict the future but one thing is for certain: the future is more digital, with digital interactions set to grow 40% in 2021. Brick-and-mortar stores still have their place, of course, but it's vital to have digital offerings that complement the in-store channel.

An upcoming webinar — Exploring the Future of CX: Trends and Predictions for Customer Engagement — sponsored by Acquire will tackle this subject at 2 p.m. ET on Tuesday, March 23.

Speakers include Amrit Dhangal, co-founder & COO of Acquire, and Norm Alegria, director of guest care for The Dufresne Group. The Dufresne Group is a premier Canadian home furnishing retailer with 42 stores across the country and Acquire provides a conversational customer engagement platform.

In the race to digitize, it's easy to develop silo channels so companies must be intentional with their efforts to offer personalized experiences and a single view of the customer along their CX journey.

Tune in to the webinar to learn how retailers such as The Dufresne Group are going digital and achieving ROI.

About David Drain

David Drain is the former managing director of the ICX Association and leads the events team for Networld Media Group. He has more than 25 years of experience in association management, event planning, writing and speaking. Previously, he served as executive director of the Digital Screenmedia Association.

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