2018 Holiday Retail Outlook

2018 Holiday Retail Outlook

Reach more customers this holiday season and build lasting loyalty all year!

Type: White Paper

Sponsor: Alliance Data Systems, Inc.


The Present-Day Kiosk and Its Benefit to Today's Consumer

The Present-Day Kiosk and Its Benefit to Today's Consumer

Kiosks are an effective tool in branding efforts targeting the modern connected consumer. Offering customers everything from convenience to personalization, kiosks maximize the patron’s experience while delivering steady opportunities for a brand or retailer’s return on investment.

Type: White Paper

Sponsor: Frank Mayer and Associates, Inc.


5 Step Guide to More Positive Reviews

5 Step Guide to More Positive Reviews

Contrary to what you may have heard or believe the power to gain more 5-star reviews is in your hands; it just takes looking over these 5 steps carefully and with much consideration to each point within. Keep in mind these are not complex tasks; merely ones that once you're in the habit of, they'll seem like second nature.

Type: Guide

Sponsor: ReviewPush


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FEATURES


Convergence of the retail kind: The human touch

Convergence of the retail kind: The human touch

Sarah Tarraf, director, customer experience at Gongos, Inc., explains how Integrating digital strategies with all the humanistic qualities of the in-store experience showcases the value of an in-person interaction in an omnichannel world.

Franchise leaders share secrets of success and where customer experience plays in

Franchise leaders share secrets of success and where customer experience plays in

Franchise leaders from ClimbZone, Fiorentino, PrimoHoagies and PJ's Coffee offer up tips for emerging franchisors and future franchisees.

How retailers can avoid striking out during the World Series

How retailers can avoid striking out during the World Series

Dean Frew, CTO and senior vice president of RFID Solutions, SML, explains how retailers, utilizing the right technologies, can cope with rising customer demand, provide the correct products and deliver an enhanced customer experience.

How retailers can move at the speed of innovation with microservices

How retailers can move at the speed of innovation with microservices

Jamus Driscoll, CEO, Moltin, explains why retailers with an agenda of speed and innovation should consider augmenting their commerce platform with microservices.

Are your customers' experiences profoundly remarkable?

Are your customers' experiences profoundly remarkable?

Chip Bell explains why the emotional connection in the customer experience game is a mere table stake, not an extra or a value-add. It is the rule, not the exception. The absence of an emotional connection is the definition of a poor customer experience.

Maximize retail sales by avoiding back-to-school syndrome

Maximize retail sales by avoiding back-to-school syndrome

John Larson, senior partner at John Larson & Company, shares how retailers can "play it smart" and take advantage of the back-to-school shopping season while minimizing any adverse impact on frequent, loyal customers.

3 tips to make sure your CX doesn't take a summer break

3 tips to make sure your CX doesn't take a summer break

Lisa van Kesteren, CEO and Founder of SeeLevel HX, offers retailers three steps to take to ensure that the customer experience remains steadfast for each and every customer.

Retailers seek redeveloped public spaces in new shopping environment

Retailers seek redeveloped public spaces in new shopping environment

Michael Kaiser, principal, director of design at the Beck Group, outlines how fewer people are visiting the malls due to the speed and convenience of online shopping, leaving mall owners to grapple with an escalating number of darkened stores and rethink business strategies on how to stay relevant and, more importantly, profitable.

3 lessons for improving the retail customer experience

3 lessons for improving the retail customer experience

Jesse Himsworth, vice president of strategy and integrated solutions at Clearlink, explains why retailers must focus on the whole rather that just a few parts when it comes to customer experience and how testing and collecting the right data can improve customer experience.

Kagan: Kroger change wave keeps up with Amazon Whole Foods

Kagan: Kroger change wave keeps up with Amazon Whole Foods

Jeff Kagan examines trends and technologies coming to play in the retail grocery segment.

The retail workforce in the age of Amazon Go

The retail workforce in the age of Amazon Go

Adam Silverman, Theatro senior vice president, marketing, explains how Amazon Go is changing the role of the retail associate in the name of customer experience and continued operational improvements.

How brick-and-mortar retailers can attract business in an e-commerce world

How brick-and-mortar retailers can attract business in an e-commerce world

Mark Boeder, director of marketing strategy for North American Bancard, offers up ways retailers can attract customers to physical stores. One is building up the customer relationship.

3 brick-and-mortar lessons for e-commerce

3 brick-and-mortar lessons for e-commerce

Rob Christian, senior vice president of retail experience, MyWebGrocer, explains how decades of lessons learned via brick-and-mortar initiatives for category management and shopper marketing can be applied to e-commerce with relative ease.

An inside look at interactive technologies spanning the retail segment

An inside look at interactive technologies spanning the retail segment

Microsoft, Sleep Number and Caliburger share insight on how interactive technology deployments and strategies are boosting sales and enhancing the retail customer experience.

The death of retail or a retail renaissance: Which is it?

The death of retail or a retail renaissance: Which is it?

Funda Denizhan, consultant manager, Valtech Sweden, provides insight on the retail renaissance and the success factors driving it.

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It is no longer enough to merely sell products and services - today, successful businesses engage their customers on both intellectual and emotional levels. Learn how digital signage can accomplish both goals, while invigorating the bottom line.

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