Omnichannel
Look Back: Top retail CX stories of 2023
The year 2023 was one of retail innovation when it comes to retail customer experience. In case you missed any coverage, here’s a rundown of top brands and retailers embracing new technology to boost the customer experience.
December 28, 2023 by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The year 2023 was one of retail innovation when it comes to retail customer experience.
In case you missed any here's a rundown of top brands and retailers embracing new technology to boost the customer experience.
Batteries Plus embarks on a digital transformation
The omnichannel retailer is reinventing its online platform to boost e-commerce operations while ensuring a personalized customer experience both on its website and in its 700-plus stores.
Home Depot SVP on building a seamless shopping experience
Angie Brown, SVP of technology at The Home Depot, shares the retailer's view of technology and how it's aiming to create and deliver an interconnected experience for customers no matter where or how they choose to shop.
PetSmart's loyalty strategy is all about getting personal
The pet retailer's loyalty program is at 60 million members and counting.
Sam's Club leveraging data to boost customer shopping experience
Sam's Club knows real-time insights make for better-informed decision making and, ultimately, boost the customer's shopping experience.
City Furniture's shopping experience is all about knowing the customer
City Furniture can now identify more site visitors, which means improved targeted offers and greater insight about the shopper.
Tanger Outlets takes digital-first strategy in loyalty program revamp
The company has refreshed its TangerClub loyalty program and launched a new app that puts loyalty rewards and information in the customer's hand.
Fabletics gets personal with customers in-store and online
Activewear brand Fabletics has deployed Salesfloor's customer engagement platform to personalize the customer experience and creating connected conversations across its sales channels.
La-Z-Boy deep dives on data signals for creating superior experiences
La-Z-Boy Inc. shares how it hurdled two challenges in the quest to provide a rewarding shopping experience.
Foot Locker steps up customer experience via InMoment feedback analytics tech
The footwear and sportswear retailer is tapping InMoment's Spotlight intelligence application to steer all support and feedback streams in a central location which is improving the customer experience.
Trek Bicycle's device management strategy drives enhanced customer experience
Improving mobile device management in the warehouse leads to meeting customer expectations tied to inventory, stock and delivery.
Bookseller taps ChatGPT for personalized customer experience
ChatGPT offers the online used book retailer a boatload of opportunities and strategies to better meet customer expectations and drive a more personal customer experience.
Starboard Cruise Services tapping former crew workers for exceptional shopper experience
Hiring in retail is challenging on its own in a traditional space such as a store or supermarket. But there are many more hurdles when it involves one of the more unique retail employment locations — the cruise ship.
Home Depot's tech fellow shares computer vision strategy
Hari Ramamurthy, technology fellow at The Home Depot, explains how the home improvement retailer is tapping computer vision to prep the retailer's stores.
About Judy Mottl
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