Article

Top 100: 15. Web-enabled POS

August 22, 2011

In years past, adding Internet connectivity to a store’s point-of-sale system allowed employees to access the retailer’s own e-commerce site and other Web-based data to check the online availability of items not in stock, with special-order capabilities that increased customer satisfaction while eliminating lost sales for the retailer. More recently, POS systems have evolved to truly become the command centers of in-store operations, with a host of applications that leverage a customer’s search history, generate cross-selling recommendations to prompt add-on purchases, streamline inventory functions, schedule employees and more effectively allocate store resources.

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