Should retail digital signage be interactive?

Should retail digital signage be interactive?

With interactive digital signage, end users have to consider whether they can afford it, whether their software can support it and whether they actually need it.

CBW Bank talks digital banking and the customer experience

CBW Bank talks digital banking and the customer experience

Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech detailing his financial institution's unique journey.

Blockchain and the retail customer experience

Blockchain and the retail customer experience

Blockchain Tech News Editor Bradley Cooper, an expert source of blockchain news and technology, provides insight on how blockchain influences and plays into the retail sector and retail customer experience innovation.

Citi innovation leader talks customer interaction, building customer loyalty

Citi innovation leader talks customer interaction, building customer loyalty

Mary Hines, managing director of customer engagement and innovation at Citi, gave the opening keynote in Chicago at the annual CONNECT: The Mobile CX Summit and spoke about how the rising interaction between consumers and their mobile devices

How back-end automation can boost the front-line retail customer experience

How back-end automation can boost the front-line retail customer experience

Gaining efficiency in back-end operations, such as cash management, can boost a retailer's customer experience strategy.

How to craft a successful SMB retail customer experience

How to craft a successful SMB retail customer experience

Small to mid-size retailers must develop and create a seamless, rewarding and satisfying retail customer experience, just like mega brands and national retailers. A key approach, according to one expert, is making the personal connection with the consumer.

Target enjoys strongest sales growth since 2005

Target enjoys strongest sales growth since 2005

The 6.5 percent same-store sales spike in the latest quarter is the retailer's biggest growth in 13 years. Strong store traffic was cited as the main driver, as well as store revamps and improved e-commerce operations. Second quarter earnings, said CEO and Chairman Brian Cornell, reflects the retailer's investment strategy.

Franchise leaders share secrets of success and where customer experience plays in

Franchise leaders share secrets of success and where customer experience plays in

Franchise leaders from ClimbZone, Fiorentino, PrimoHoagies and PJ's Coffee offer up tips for emerging franchisors and future franchisees.

An inside look at interactive technologies spanning the retail segment

An inside look at interactive technologies spanning the retail segment

Microsoft, Sleep Number and Caliburger share insight on how interactive technology deployments and strategies are boosting sales and enhancing the retail customer experience.

LinkNYC kiosks improving quality of life in the Big Apple

LinkNYC kiosks improving quality of life in the Big Apple

Link shared its feedback on how its digital signage kiosks aren't just providing services, they are also boosting quality of life for residents.

Despite challenges kiosks, digital signage well worth the effort

Despite challenges kiosks, digital signage well worth the effort

Global food service operator, Sodexo, and travel plaza operator, Love's, told an audience at the recent Dallas ICX Summit that even though there are challenges to deploying kiosks and digital signage today, the benefits of these technologies are worth the trouble.

Amazon Prime Day boosts overall online sales, retail activity

Amazon Prime Day boosts overall online sales, retail activity

Even if competing retailers don’t hold special sales on Amazon's Prime Day, increased consumer activity is likely helping the bottom line for any and all online retailers.

Amazon Prime Day kicks off with big sales, but Target not sitting idle

Amazon Prime Day kicks off with big sales, but Target not sitting idle

As Prime Day arrives Monday, expanded this year a bit to 36 hours, at least one retail competitor is fighting back.

2018 Top 100: Amazon still rules but Costco beats out Target

2018 Top 100: Amazon still rules but Costco beats out Target

This year's Retail Customer Experience Top 100 report reveals what online and brick-and-mortar players are doing to advance the customer experience. It also reveals that Costco beat out Target to land in third place -- no small news.

How Carnival Cruise is taking customer experience to the next level

How Carnival Cruise is taking customer experience to the next level

John Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote at the recent ICX Summit conference.

Glossier engaging customers by spurring interaction, communication

Glossier engaging customers by spurring interaction, communication

Much discussion in retail marketing today focuses on the need to improve the online shopping experience. Glossier is not only addressing this challenge, but is taking a unique approach by facilitating communication among customers.

An inside look at Taco Bell’s digital transformation to deliver an enhanced customer experience

An inside look at Taco Bell’s digital transformation to deliver an enhanced customer experience

Rafik Hanna, senior director of Taco Bell’s All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why technology is always at the forefront in a keynote address at the recent ICX Summit

Hurdling obstacles in retail kiosk deployments

Hurdling obstacles in retail kiosk deployments

Kiosks and digital signage improve the customer experience, which can translate into improved sales for retailers, but the journey typically has obstacles to overcome. Two veterans of the journey shared their experiences.

Discover how Michael Kors, Bonobos are tapping iPad, retail apps to drive sales

Discover how Michael Kors, Bonobos are tapping iPad, retail apps to drive sales

Retailers are boosting sales, and the customer experience, by putting innovative mobile device technology into the hands of store associates. Learn more by watching and listening to a webinar sponsored by CompuCom and hosted by Tulip Retail.

ICX Summit exhibitors showcase tech innovation

ICX Summit exhibitors showcase tech innovation

One of the highlights of this year's ICX Summit in Dallas was the wealth of innovation on display at the ICX Discovery Zone, where attendees received hands-on demonstrations of customer engagement technology.

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