How To: Improve digital product content to boost customer experience, sales

Today's retailers are missing out on sales due to a poor digital product content strategy which not only results in a weak customer experience but puts a dent to the brand in most cases.

Tips for ensuring the branded mobile app delivers a successful customer experience

There's no challenge getting retail consumers on board with mobile devices and apps. But getting that same consumer to embrace and forge a relationship with a branded mobile app, well, that's not so easy.

Why retailers need to get as social as consumers

Today's shoppers are social technology users, especially the female consumer segment. To be successful retailers should be just as social.

ICX Association leader talks trends, innovations and goals ahead

Retail Customer Experience talks with Christopher Hall, ICX Association director, on customer experience trends, association goals and what's on the agenda for the upcoming ICX Summit.

Don't miss: Live webinar on how in-store customer experience starts and ends with the network

With today's consumers tapping devices before they hit a brick-and-mortar or hop online to shop, retailers need to ensure apps are performing well and the store network can support the expected in-store digital experience.

Bloomingdales, Altar’d State share associate training success stories

The two retailers are tapping a gamification-focused employee training platform and achieving way beyond a more knowledgeable workforce.

MasterCard taps Oracle to bolster digital payments for consumers and merchants

The card network said its new partnership with the software company will focus on restaurants, hotels and retail stores.

Intel CEO: Data playing invaluable role in retail transformation

Intel CEO Brian Krzanich has seen the personal computer transform the world and now he, along with the rest of the retail industry, is watching another evolution: how technology is changing the definition of the store.

3 compelling reasons to attend ICX Summit in June

The opportunity to learn from best-in-class CX deployments, insight on the latest of Internet of Things and how best to build the customer experience are just three of nearly a dozen reasons to attend the upcoming ICX Summit.

7-Eleven catching up fast in boosting the customer experience

7-Eleven hasn't been a major force when it comes to digital innovation but it’s working hard to make up for lost time and striving to establish itself as a digital technology front runner.

Kohl’s CTO on personalizing customer experience and how data plays a big role

When it comes to creating a ‘MEaningful’ customer experience, Kohl's is relying big time on data to understand customer behavior and craft a personalized experience.

Virgin's Branson talks retail fails, retail success and what makes for a rewarding customer experience

Virgin Group founder Sir Richard Branson likely knows more about retail fail than most any other retail leader and he's not shy about sharing what he's learned in running 400-plus businesses.

Macy's, Wal-Mart chiefs: Customer experience is all about people

People are the secret to retail success and creating a customer experience for the 21st century means retail industry must transform its approach to lure new talent into the store.

What Target's mobile payments plan says about today's retail trends

CVS, Kohl's and Wal-Mart all added payments features to their mobile apps in 2016. Target now reportedly will do the same.

Lululemon taps data intelligence to amplify customer experience, relationship

The athletic apparel brand is striving to build its human connection with consumers with data analytics.

Target’s digital chief: We’re not technology slackers any longer

If there is one message Target's EVP, CIO and Chief Digital Officer, Mike McNamara, wants heard loud and clear, it's this: Target is no longer a laggard when it comes to digital technology.

Samsung: King of the IoT?

Samsung did its part last year to bring IoT into more U.S. homes, particularly with the introduction of the "Family Hub" smart refrigerator. However, at the recent annual Consumer Electronics Show in Las Vegas, Tim Baxter, president and COO of Samsung Electronics America, made it clear IoT is not just a buzzword for the company.

IoT, customer-facing robots and VR among topics to be discussed at 2017 ICX Summit

The annual conference, which draws hundreds of customer experience leaders and innovators, is June 5-7 in Dallas and features a range of interesting sessions and a special networking function.

2016 in review: Top retail customer experience stories

The year 2016 was one of technology, big changes and big steps by retailers aiming to boost and hone the customer experience. Here's a look back at the big news and advancements.

Retailers striving to beat Amazon must perfect the customer experience

To avoid losing more market share to Amazon, competing e-commerce and brick-and-mortar retailers must perfect the customer experience from the moment a shopper comes through the door to when they leave with their purchase.

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