Article

Top 100: 40. AT&T Wireless

June 4, 2011

As part of an ongoing effort to drive customer engagement, AT&T is trialing high-definition telepresence videoconferencing kiosks in several of its retail stores. The kiosks offer small business customers real-time, face-to-face communication with expert consultants who can provide technical support or purchasing recommendations about wireless or wired solutions based on individual business needs as well as offer insight about other business services such as website hosting, remote tech support and online data backup. Retail store associates nationwide also are taking part in a “Small Business Certification” training program.

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