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Year in Review: 10 popular blogs of 2015

Mobile and the millennial were dominant topics this year but overall retail customer experience strategy, planning and how best to use new technologies were also top blog topics in 2015.

December 17, 2015

This year Retail Customer Experience has had the great fortune to provide our readers insight from dozens of experts, gurus and leaders in the retail industry on how to enhance, expand and achieve the best retail customer experience for the consumer.

Just in case some readers missed the blog postings offering such great insight and advice we wanted to share some of the most read and most popular contributions from 2015 as we soon will welcome the new year.

As with our news and feature coverage this year, mobile and the millennial were dominant topics but overall strategy, planning and how best to use resources, new technologies and the importance of keeping the customer front and center were top topics of blog discussions.

3 myths keeping customers away from online shopping
Dan Leberman, vice president North American online small and medium business unit for PayPal, debunks the myths that inhibit e-commerce.

Retailers enhancing customer experience with interactivity
A look at why adding interactive digital signage could give retailers a seamless customer experience.

The ultimate retail disruptors: Shoppers are the new POS
Why do retail stores still have "cash registers"?

How to turn angry customers into customer evangelists
Like most brilliant ideas, the premise is simple, but the results are excellent. It not only resolves the customer's complaint and restores confidence in the company but also makes the customer feel like part of the team.

The two types of retail leaders
What did your employees personally focus on yesterday to accelerate sales growth? Does each employee know what his or her next level of performance is?

Customer service strategy: Deliver value with time
Your customers want you to know this: "Value my time and you value me." It's part of delivering amazing service.

Why cost cutting strategies require putting the customer first
Retailers, like every business niche, are continually striving to save money while making more money, and if you’ve been reading the national business headlines, you may have noticed a new trend that seems to be taking root.

Bricks and orders: re-inventing the store
Find out how Birchbox, Amazon, Rent the Runway are re-inventing the store.

From baby shoes to custom shoes in supply chain reliability
Our version of the supply chain today has become much more complex. Along with this complexity, the role of supply chain management (SCM) has increased in importance.

The next era of retail disruption: Experience
Retailers must embrace the latest disruption in retail, the experience, in order to keep up with ever-growing consumer expectations — and technologies such as digital signage will play a key role in doing so.