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Retail experts share their big idea in one minute

September 13, 2011 by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

At the 2011 Retail Customer Experience Executive Summit held in Minneapolis on August 8-10, 2011, I worked with some of the world’s best customer experience designers and practitioners. Here, a few of them share their "Big Idea" in one minute or less.

Doug Stephens
Retail Consultant and Futurist

Caitlin Kelly
Author of “Malled”, a book about working in retail

Bob Phibbs
The Retail Doctor

Asif Khan
Founder and Leader, Location-Based Marketing Association

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