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Unbendable Customer Experience Rule #1

Regardless of how much you spend to support it, your brand is still no better than how your customers experience it.

August 10, 2010 by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Unbendable Customer Experience Rule #1:

Regardless of how much you spend to support it, your brand is still no better than how your customers experience it.

About Mike Wittenstein

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