Axonify News & Media

Rise of the nasty customer: What retailers can do to protect store associates

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

JD Dillon, chief learning officer at Axonify, offers tips, advice and strategy for dealing with the rising incivility from shoppers so store associates feel…

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Only 1% of frontline workers have never dealt with customer incivility

April 3, 2025

Three-fourths, 72%, of front line workers experience or see customer incivility on a daily or weekly basis, with just 1% reporting no encounters with such…

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Most frontline workers deal with incivility on a consistent basis

March 27, 2025

Three-fourths, 72%, of frontline workers experience or witness customer incivility on a daily or weekly basis, with just 1% stating they've never encountered…

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