Emplify News & Media
Most consumers jump brands after 2 negative experiences
April 10, 2025
Consumers are willing to give a brand a second chance but 70% will jump if they experience two negative experiences. Nearly a quarter will stop purchasing…
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Freshpet leverages chatbot to drive consumer trust, deeper customer relationship
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Freshpet went searching for a better way to provide a high-touch service to consumers. At the same time, the pet food brand wanted to streamline workflow…
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