JCPenney News & Media
JCPenney debuts bulk order purchasing website
February 13, 2025
JCPenney has debuted a tool that expands its support for retailers and nonprofits looking to purchase products at bulk order prices.
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Consumer behavior, JCPenney transformation, Home Depot's vision lead top most-read articles in 2024
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Here are the top four most read articles in 2024.
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Look Back: Top brand leaders talk innovation on 2024's CX Innovators podcast
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Top brands and retailers are already on board for the 2025 schedule, including leaders from Batteries Plus and Instacart, so make sure to subscribe to the…
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JCPenney CIO shares CX insight on $1B transformation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, JCPenney CIO Sharmeelee Bala talks with RetailCustomerExperience.com…
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JCPenney CIO talks $1B customer experience strategy, building strong tech foundation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
JCPenney CIO Sharmeelee Bala shares insight on how the retailer's $1 billion reinvestment is all about enhancing the retail customer experience and how it's…
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JCPenney launching Black Friday deals early
October 31, 2023
JCPenney's holiday marketing strategy is all about making the holiday count and enjoying every moment.
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JCPenney investing $1B to boost customer experience, operations
September 7, 2023
JCPenney has created a self-funded reinvestment plan of more than $1 billion to enhance customer experience across its physical footprint, improve digital…
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Kohl’s not for sale after all, at least for now
July 5, 2022
Department store Kohl's has stepped off the sales block due to economics and the fact it still has enough money to keep operating.
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JCPenney owner makes a play for Kohl’s
April 27, 2022
Simon Property Group, owner of JCPenney, is making a play to buy competitor retailer Kohl's in what one report claims could be a $8.6 billion deal.
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JCPenney hits big ROI with targeted AI online approach
April 21, 2022
Retailer JCPenney is improving paid search conversions, reduced cart abandonment and the online customer experience with a more targeted approach using…
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JCPenney chief: We're focused on customers who we know
April 12, 2022
Marc Rosen, JCPenney CEO, is all about focusing on the budget-conscious consumer and families looking for affordable home accessories, beauty items and clothes…
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J.C. Penney hires on 2 experts to drive digital strategy forward
January 17, 2022
Retailer J.C. Penney Co. has hired two technology leaders who will be focused on improving its digital strategy.
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JCPenney teams up with tech partner for beauty experience
October 6, 2021
JCPenney is working with B2B technology platform provider Landing International to develop a beauty experience the retailer is calling JCPenney Beauty.
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JCPenney taps predictive AI to drive retail transformation
September 13, 2021
JCPenney is teaming up with predictive AI provider Metrical to transform its e-commerce strategy and boost customer experience.
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JCPenney slashing jobs, closing stores
July 16, 2020
As it begins to emerge from its Chapter 11 process begun in May, beleaguered retailer JCPenney is reportedly getting ready to cut 1,000 jobs and close 15…
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JCPenney shutting another batch of stores
June 24, 2020
In the wake of its bankruptcy filing, retailer J. C. Penney Company, Inc. is getting ready to close 13 more stores in addition to the 200 closures happening by…
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Retailers set hours for those at risk in pandemic
June 4, 2020
Seniors and those vulnerable to the coronavirus are getting their own shopping time at several retailers including Kohl's, J.C. Penney and T.J. Maxx.
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Ex J.C. Penney chief: Retail will have a hard time surviving COVID-19
April 3, 2020
Ron Johnson, former J.C. Penney CEO and the design leader behind Apple's retail locations, isn't at all optimistic about what's ahead for retail department…
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J.C. Penney furloughing most hourly workers starting today
April 2, 2020
Retailer J.C. Penney Co. Inc will furlough most of its hourly staff as of today, April 2, the same date it hoped to reopen stores it temporarily closed in…
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J.C. Penney relaunches Ana brand, puts big focus on denim
February 11, 2020
In a quest to drive sales in its largest merchandise category J.C. Penney's is relaunching the Ana brand and putting a bigger focus on casual wear and denim…
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