Microsoft's formula for best e-commerce shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Microsoft has developed a formula that promises to achieve success and the formula is mapped out in a free one-hour webinar detailing the three critical…

Webinar: Microsoft's formula for the best online customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The free one-hour webinar will provide a practical roadmap for improving the customer experience with AI.

Balancing the human touch with AI — a Q and A with Marbue Brown

by Daniel Brown — Editor, Networld Media Group

Marbue Brown, author, consultant, and CX executive, shares strategies for balancing AI with the human touch in customer experience development, the topic of…

Content creators battling for ‘retailtainment’ VR crown

by Kevin Williams

Retailtainment VR has emerged as a high stakes 'holy grail' for entertainment content creators, and the winner remains to be named.

AI and where it stands in the retail industry

by Kevin Damask — Editor, Digital Signage Today

While the use of artificial intelligence has grown throughout several industries in recent years, there is still a great deal of mystery surrounding AI. This…

Microsoft shutting nearly every physical retail location

July 1, 2020

Microsoft, after temporarily closing stores at the onset of the coronavirus in late March, is now planning to permanently shutter nearly every store it runs…

Microsoft Store taps R.R.Donnelley & Sons to boost in-store marketing strategy with digital signage

February 10, 2020

Microsoft Store is partnering with R.R. Donnelly & Sons Company, a multichannel marketing and business communications provider, for creative and print…

Microsoft CEO: Tech intensity will rule retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Retailers that have been able to use their data successfully are creating new opportunities for not only customers, but for brands and suppliers, Microsoft CEO…

An insider's view of Walmart's digital transformation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Jeremy King, Walmart's executive vice president and chief technology officer, offered insight during the NRF show on how the company formulates its technology…

NRF Big Show Report: Kroger, Starbucks and the journey to intelligent retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Starbucks and Kroger are striving to develop intelligent retail operations to meet their unique customer base expectations and have way more in common than…

Walgreens Boots Alliance, Microsoft team up to drive delivery, retail innovations

January 18, 2019

Walgreens Boots Alliance and Microsoft have signed a seven-year commitment to develop new technology, retail innovations as well as healthcare delivery models…

Kroger teams up with Microsoft on connected grocery initiative

January 8, 2019

Kroger is piloting a connected grocery store in a partnership with Microsoft using connected sensors and the Azure cloud.

An inside look at interactive technologies spanning the retail segment

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Microsoft, Sleep Number and Caliburger share insight on how interactive technology deployments and strategies are boosting sales and enhancing the retail…

Walmart teams up with Microsoft to drive digital innovation

July 24, 2018

Walmart and Microsoft are teaming up in a five-year partnership to drive digital transformation across Walmart, boost shopping speed and empower Walmart retail…

Microsoft building cashierless check-out tech

June 19, 2018

Microsoft is reportedly aiming to take on Amazon when it comes to cashierless retail by developing its own platform and in talks with Walmart on the initiative.

Legacy mall home to cutting-edge retail customer experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The Microsoft store, Fossil, Lego and Tesla offer up unique interactive customer experiences within the 53-year-old NorthPark Center mall in Dallas.

Lloyds to pilot test Windows 10 biometrics with customers

April 17, 2017

Lloyds Banking Group is collaborating with Microsoft to test biometric authentication with customers logging into Lloyds Bank, Halifax and Bank of Scotland…

So long Siri ... Hello Alexa ... Goodbye privacy?

by Chris Petersen — Owner, IMS

It seems our lives are now filled with sexy sounding digital assistants all competing to serve us. The allure of the new digital assistants is that they are…

Home renovation design experience goes high tech at Lowe's

Lucky Lowe's shoppers in Seattle will be using Microsoft HoloLens for kitchen design efforts.