Wayfair debuts AI-powered tool Muse for personalizing shopping experience

February 27, 2025

Wayfair has debuted an AI-powered tool called Muse aimed at inspiring and personalizing the home shopping experience.

Physical store growth, innovative tech top most-read news in 2024

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The past year has been a busy one when it comes to retail strategies and innovations as well as customer experience approaches. Here's a rundown of top news…

Wayfair's loyalty program all about extraordinary value, meaningful perks

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Wayfair Rewards, a subscription loyalty program costing $29 a year, offers exclusive member-only sales, free shipping and priority customer service featuring a…

Wayfair launches Wayfair Rewards loyalty program

October 22, 2024

Wayfair has launched a loyalty membership program called Wayfair Rewards, offering members exclusive access to benefits including free shipping, special offers…

Wayfair opening 1st ever physical store May 23

May 17, 2024

Wayfair is moving from being an online retailer to being an omnichannel retailer in launching its first physical brand store location.

What retailers are closed on Thanksgiving?

November 21, 2023

Once upon a time Thanksgiving was celebrated not only for a bountiful spread on the table but as the kickoff time for the infamous Black Friday sales at nearly…

Wayfair VP talks retail AI trends, challenges

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Wayfair isn't limiting AI technology to customer-facing initiatives such as Decorify. The retailer is going well beyond that strategy.

Wayfair app taps AI for room design feature

August 2, 2023

Wayfair's new app, Decorify, uses generative AI to let users create photo realistic room images for design purposes.

Wayfair expands workforce cuts

January 26, 2023

Wayfair will now slash nearly 20% of its workforce in an effort to trim costs.

Wayfair slicing 5% of global workforce

August 24, 2022

Home goods retailer WayFair is reducing its global workforce by 5%, about 900 jobs, in order to manage operating expenses and "realign investment priorities,…

Amazon, Walmart, Sephora, Lululemon, Nike, Wayfair on innovative brands list

August 11, 2022

A healthy number of consumer goods brands made this year's Most Innovative Brands list created by a survey conducted by Brand Keys, Inc.

Wayfair launching 3 physical storefronts in 2022

December 9, 2021

Wayfair plans to open three brick-and-mortar stores in Massachusetts come 2022.

Wayfair taps IVM ‘smart vault’ for scanner tracking

March 5, 2021

IVM Inc., a supplier of industrial dispensing systems, is helping Wayfair, an e-commerce home products retailer, keep track of scanners its employees are using…

COVID-19 proving rewarding to Wayfair

July 1, 2020

Not many retailers can boast about doing well during the ongoing coronavirus but over at Wayfair business is booming.

Top emerging technologies transforming the retail experience

by Ed Durbin — Global Director of Retail Solutions, End-User Computing, VMware

Ed Durbin, global director of retail solutions, end-user computing, VMware, shares insight on how retailers that leverage emerging technologies like AR/VR, IoT…

Wayfair enjoys stock boost as COVID-19 pandemic rages on

April 7, 2020

Not every retailer's bottom line is hurting due to the coronavirus pandemic.

Retail's secret weapon: Order fulfillment optimization

by Johannes Panzer — Head of Industry Solutions for Ecommerce, Descartes

Johannes Panzer, head of industry solutions, e-commerce, Descartes, explains why now is the time for retailers to implement the right processes and…

Wayfair prepping physical retail store for Massachusetts

March 29, 2019

Online home décor retailer Wayfair will open its first-ever, full-service brick-and-mortar location later this year.

Wayfair debuts membership program boasting exclusive perks, saving opportunities

December 6, 2018

Wayfair's MyWay membership program aims to make shopping easier and more affordable by offering unique benefits as well as exclusive sales and discounts, free…

Amazon Prime Day kicks off with big sales, but Target not sitting idle

As Prime Day arrives Monday, expanded this year a bit to 36 hours, at least one retail competitor is fighting back.