Bots, AI agents and IVRs: Why responsible AI is the next CX differentiator

by Mark Frumkin — Director of Customer Success, Modulate

The future of AI in retail voice channels will be defined by who earns and keeps customer trust.

Modulate expert shares insight on responsible AI in voice channels

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Mark Frumkin, director of customer success at Modulate, shares expert insight on how online retailers can deploy…

Presented by Modulate

The Future of Customer Trust: Responsible AI in CX Voice Channels

As retailers adopt AI in customer service, the challenge goes beyond efficiency—it’s about trust. Customers expect fast, frictionless support, but also…

Presented by Modulate